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- Tasks: Join our team as a Night Auditor, handling reports and guest check-ins.
- Company: Delta Hotels offers a seamless travel experience for modern travellers.
- Benefits: Enjoy discounted stays, free meals, gym access, and personalised training.
- Why this job: Be part of a welcoming team that values guests and fosters a positive atmosphere.
- Qualifications: Looking for reliable, organised individuals with a friendly attitude and tech-savviness.
- Other info: Opportunities to earn incentives and develop your skills in a dynamic environment.
The Role :
As a Night Auditor at Delta Hotels, this role is largely administrative, responsible for completing reporting tasks related to closing the day\’s business, while also fulfilling receptionist responsibilities. During a typical shift, you will work as part of a team to ensure all guests feel welcomed, valued, and appreciated, leading to a fantastic stay.
Main responsibilities:
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
- Process all payment types such as room charges, cash, checks, debit, and credit.
- Prepare data/lists to keep a record of all guests in case of an emergency.
- Sell and process reservations for walk-in guests.
- Process all guest check-ins and check-outs.
- Complete fire safety responsibilities.
- Morning operational setup.
- Perform receptionist duties such as operating the telephone, actioning wake-up calls, and activating room keys.
- Adhere to company policies and procedures, maintaining brand standards throughout.
- Perform other reasonable duties as instructed.
Benefits include discounted room rates for you and your friends & family worldwide, discounts on food & beverages at Marriott hotels worldwide, access to the Marriott benefit hub with discounts at many brands, personalized training and development opportunities, free meals on duty, free gym use, and opportunities to earn more through incentives.
The Person:
We are looking for individuals who possess the following qualities: teamwork, reliability and organization, technology friendliness, warmth and welcoming attitude, multi-tasking ability, and well-presented appearance.
About us :
Delta Hotels provides a seamless travel experience, thoughtfully designed for the modern traveler. We deliver key essentials and eliminate unnecessary ones, ensuring our guests can focus on what matters most. At Delta Hotels by Marriott, we are warm, wise, and in control.
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Hotel Nights Auditor employer: Delta Hotels by Marriott Durham Royal County
Contact Detail:
Delta Hotels by Marriott Durham Royal County Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Nights Auditor
✨Tip Number 1
Familiarise yourself with the specific software and systems used in hotel management. Being tech-savvy is crucial for a Night Auditor role, so consider taking a short course or watching tutorials on common hotel management software.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with guests during check-ins and check-outs, practice how to handle various guest scenarios with a warm and welcoming attitude.
✨Tip Number 3
Network with current or former employees of Delta Hotels. They can provide valuable insights into the company culture and what they look for in a Night Auditor, which can help you tailor your approach.
✨Tip Number 4
Prepare for situational questions during the interview. Think about how you would handle specific challenges that may arise during a night shift, such as dealing with a difficult guest or managing multiple tasks at once.
We think you need these skills to ace Hotel Nights Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Night Auditor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, administrative tasks, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your teamwork and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you embody the qualities they are looking for, such as being technology-friendly and having a warm, welcoming attitude.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Delta Hotels by Marriott Durham Royal County
✨Show Your Team Spirit
As a Night Auditor, teamwork is crucial. Be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to collaborate and support colleagues, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Bring up specific instances where you managed multiple tasks effectively, especially in high-pressure situations. This will showcase your capability to handle the responsibilities of the position.
✨Familiarise Yourself with Technology
Since the job involves using various systems for processing payments and managing reservations, make sure to mention any relevant technology experience. If you’ve used hotel management software or similar tools, be ready to discuss that knowledge.
✨Exude Warmth and Professionalism
A welcoming attitude is key in hospitality. Practice your greeting and ensure you convey warmth during the interview. Share experiences where you made guests feel valued, as this aligns with the company’s ethos of providing a fantastic stay.
