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- Tasks: Welcome guests and ensure they have an unforgettable experience at our hotel.
- Company: Join a leading hotel brand that values hospitality and teamwork.
- Benefits: Enjoy free meals, discounts on stays, and career development opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Customer service experience is a plus, but passion for hospitality is key.
- Other info: Flexible part-time hours with a supportive work environment.
The predicted salary is between 10 - 13 £ per hour.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting a dedicated individual to join our team as a Guest Experience Expert on a part time basis working 24 hours over 3 days. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People's Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Guest Experience Expert in Bath employer: Delta Hotels by Marriott Durham Royal County
Contact Detail:
Delta Hotels by Marriott Durham Royal County Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Experience Expert role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for exceptional hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Do your homework! Research the hotel brand and its values before your interview. Knowing their mission and how they create memorable experiences will help you align your answers with what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Guest Experience Expert in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Expert role. Highlight your customer service experience and any specific skills that align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to customise their applications!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. Use clear language and maintain a positive tone, as this reflects the kind of guest experience we aim to provide. Remember, we’re looking for team players who can connect with others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Delta Hotels by Marriott Durham Royal County
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for in a Guest Experience Expert.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to handle inquiries and resolve complaints with empathy will demonstrate that you’re the right fit for the role.
✨Dress the Part
Since the role involves maintaining a professional appearance, make sure to dress smartly for your interview. A polished look not only shows respect for the interviewers but also reflects your understanding of the hotel's standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
