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- Tasks: Welcome guests, manage check-ins/outs, and provide excellent customer service.
- Company: Join Delta Hotels by Marriott, a vibrant hotel in the heart of Bristol.
- Benefits: Enjoy free meals, gym membership, discounted stays, and more perks!
- Why this job: Be part of a supportive team that values genuine hospitality and personal growth.
- Qualifications: Enthusiasm, adaptability, and previous reception experience are essential.
- Other info: Full training provided; opportunities for international transfers within Marriott.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Fresh from a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.
Perfectly placed with unbeatable access to Bristol Temple Meads station, the coach station, and Bristol Airport, our hotel is ideal for guests from near and far. We also offer convenient adjacent parking for those arriving by car. Located just steps from the buzz of Cabot Circus and many of Bristol's top attractions, guests can explore the best the city has to offer with ease – while enjoying the comfort and service that Marriott is known for.
We’re especially proud of our newly renovated event spaces – among the largest in the South West – which include 19 flexible meeting rooms capable of hosting up to 600 delegates. Whether it’s a conference, wedding, or special celebration, we provide the perfect setting.
But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality, attention to detail, and warm, thoughtful service to every guest. Come join us – and help shape unforgettable guest experiences, right at the centre of it.
The Delta Hotels by Marriott Bristol City Centre has an opportunity for a receptionist to join our Front Office team. The four star award-winning Delta Hotels by Marriott Bristol City Centre is ideally located in the heart of Bristol near Cabot Circus, and is the destination of choice for business travelers and tourists alike.
Marriott’s award winning in house development program recognises, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.
Main Duties:- Follow Brand Standards in all aspects of the job role
- Promoting a welcoming environment
- Assist with guest enquiries to ensure they have a smooth problem free stay
- To process check in and out and answering the telephone
- Handle cash and process payments
We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. It is essential you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided.
Benefits include:- Free hot meals on shifts
- Complimentary Gym Membership
- Discounted stays at Marriott hotels worldwide
- Cycle to work scheme
- Free Car parking
- Uniform
- Service awards and recognition gifts
A little more about us.. The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Hotel Front Office Host employer: Delta Hotels by Marriott Bristol City Centre
Contact Detail:
Delta Hotels by Marriott Bristol City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office Host
✨Tip Number 1
Familiarise yourself with Delta Hotels by Marriott's brand standards and values. Understanding their commitment to genuine hospitality will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Delta Hotels by Marriott. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for guests or resolved issues effectively, as this will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your flexibility in working various shift patterns. Highlighting your adaptability and willingness to meet the demands of a busy hotel environment will show that you're committed to providing excellent service at all times.
We think you need these skills to ace Hotel Front Office Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Front Office Host. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer service. Emphasise any previous roles in reception or front office positions, showcasing your ability to handle guest enquiries and manage check-ins and check-outs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Delta Hotels by Marriott and how you can contribute to creating unforgettable guest experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott Bristol City Centre
✨Know the Brand
Familiarise yourself with Delta Hotels by Marriott and their values. Understand their commitment to hospitality and how they create memorable experiences for guests. This knowledge will help you align your answers with their expectations.
✨Showcase Customer Service Skills
As a Front Office Host, excellent customer service is key. Prepare examples from your past experience where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in the hotel industry.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your interest in the role and helps you assess if it's the right fit for you.
