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For Companies At a Glance
- Tasks: Manage and convert enquiries for unforgettable weddings and social events.
- Company: Join a vibrant team in the hospitality industry focused on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Create memorable experiences while developing your event planning skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with plenty of room for creativity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Specific Duties
- Ownership for the management and conversion of assigned enquiries.
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
- Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards.
- Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes.
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy.
- Works within brand standards & systems processes.
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups.
- Conducts compelling show rounds to win the business.
- Execution of Meetings Made & Memories Made across all events.
- Execution of MSA.
- Proactively resolves previous customers and event bookers for future opportunities.
- Training and execution of BDRC and Sandown enquiry standards, continually review and agree improvement actions to ensure benchmark percentage is exceeded.
Guest Satisfaction
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service.
- Ensures all associates involved in an event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
- Delivers a compelling sales experience to drive conversion and repeat business.
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution.
- Effectively upsells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Accurately forecasts group sleeping rooms and event revenue (catering and audio‑visual) for his/her groups.
Other
- Performs other duties as assigned to meet business needs.
Wedding and Social Specialist employer: Delta Hotels by Marriott Breadsall Priory
Contact Detail:
Delta Hotels by Marriott Breadsall Priory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wedding and Social Specialist
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every nook and cranny, from the kitchen to the banquet hall. This way, when you’re showing potential clients around, you can highlight all the best features and make them envision their perfect event.
✨Tip Number 2
Practice your pitch! You want to be able to sell the experience without sounding too salesy. Focus on how you can meet their needs and create unforgettable memories. Remember, it’s all about making a connection with the client.
✨Tip Number 3
Follow up after meetings or show rounds. A quick email thanking them for their time and reiterating key points can keep you fresh in their minds. Plus, it shows you care about their event and are eager to help!
✨Tip Number 4
Don’t forget to leverage our website! It’s a great resource for finding leads and understanding what clients are looking for. Use it to your advantage and keep an eye on new opportunities that pop up.
We think you need these skills to ace Wedding and Social Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for event planning shine through! We want to see how much you love creating memorable experiences for guests. Share any relevant experiences that highlight your passion for weddings and social events.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets to the heart of your skills and experiences without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the specific duties and requirements mentioned in the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and grammatical errors can make a bad impression. We want to see that you pay attention to detail, especially since communication is key in this role!
How to prepare for a job interview at Delta Hotels by Marriott Breadsall Priory
✨Know Your Stuff
Make sure you’re well-versed in the specifics of wedding and social event management. Brush up on menu planning, food presentation, and audiovisual standards. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of coordination with customers and teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or resolved issues in past roles. This will demonstrate your ability to manage customer requirements smoothly.
✨Be Ready to Sell
Understand the sales aspect of the job. Think about how you can upsell products and services during events. Prepare to discuss strategies you’ve used in the past to drive conversion and repeat business, as this is key to success in this position.
✨Emphasise Guest Satisfaction
Prepare to talk about how you prioritise guest satisfaction. Have examples ready of how you’ve handled feedback or complaints in previous roles. Showing that you can maintain high service standards and improve guest experiences will set you apart.