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For Companies At a Glance
- Tasks: Manage and convert enquiries for unforgettable weddings and social events.
- Company: Join a vibrant team in the hospitality industry focused on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Create memorable experiences while developing your event planning skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with plenty of room for creativity and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Specific Duties
- Ownership for the management and conversion of assigned enquiries.
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
- Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards.
- Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes.
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy.
- Works within brand standards & systems processes.
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups.
- Conducts compelling show rounds to win the business.
- Execution of Meetings Made & Memories Made across all events.
- Execution of MSA.
- Proactively resolves previous customers and event bookers for future opportunities.
- Training and execution of BDRC and Sandown enquiry standards, continually review and agree improvement actions to ensure benchmark percentage is exceeded.
Guest Satisfaction
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service.
- Ensures all associates involved in an event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
- Delivers a compelling sales experience to drive conversion and repeat business.
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution.
- Effectively upsells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Accurately forecasts group sleeping rooms and event revenue (catering and audio‑visual) for his/her groups.
Other
- Performs other duties as assigned to meet business needs.
Wedding and Social Specialist in England employer: Delta Hotels by Marriott Breadsall Priory
Contact Detail:
Delta Hotels by Marriott Breadsall Priory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wedding and Social Specialist in England
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every nook and cranny, so you can confidently show potential clients around. A compelling show round can make all the difference in winning that business.
✨Tip Number 2
Don’t just wait for enquiries to come to you; be proactive! Reach out to past clients and event bookers to see if they have any upcoming needs. Building those relationships can lead to repeat business and referrals.
✨Tip Number 3
Always keep guest satisfaction at the forefront of your mind. Engage with guests during events to gather feedback and address any issues on the spot. Happy guests are more likely to return and recommend your services!
✨Tip Number 4
Make sure you’re up to speed with the latest trends in food and beverage concepts. Collaborate with the kitchen team to create unique offerings that will wow your clients and set your events apart from the competition.
We think you need these skills to ace Wedding and Social Specialist in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for event planning shine through! We want to see how much you love creating memorable experiences for guests. Share any relevant experiences that highlight your passion for weddings and social events.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences short. Highlight your skills in managing enquiries and coordinating events without fluff!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to our job description. Mention specific duties like menu planning and guest satisfaction to show us you understand what we’re looking for.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and errors can distract from your amazing skills. We want to see your attention to detail, so make sure everything is polished and professional!
How to prepare for a job interview at Delta Hotels by Marriott Breadsall Priory
✨Know Your Stuff
Make sure you’re well-versed in the specifics of wedding and social event management. Brush up on menu planning, audiovisual standards, and how to handle guest feedback. The more you know, the more confident you'll feel during the interview!
✨Showcase Your Communication Skills
Since this role involves a lot of coordination and communication with customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated details in past roles, especially in high-pressure situations.
✨Demonstrate Your Sales Savvy
Be ready to discuss how you’ve driven sales and revenue in previous positions. Think of specific instances where you upsold services or managed budgets effectively. This will show that you understand the importance of conversion and repeat business.
✨Emphasise Guest Satisfaction
Prepare to talk about how you’ve handled guest complaints and ensured satisfaction in past events. Share stories that highlight your commitment to excellent customer service and how you’ve improved service performance in your teams.