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- Tasks: Lead guest services, train staff, and ensure smooth operations daily.
- Company: Join Marriott, a top global hotel brand focused on exceptional hospitality.
- Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience is preferred.
- Other info: This role offers a chance to enhance your skills in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
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Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world\’s leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
- Free Meals on
Duty:Enjoy complimentary meals while
at work. - Uniform Provided:A professional uniform is supplied for all
employees. - Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries. - Pension Scheme:Participation in The People’s Pension.
- Employee Assistance
Programme:Free and confidential
support for various challenges, including financial advice, stress, and health
issues. - Career
Development:Opportunities for
career growth and internal transfers within Marriott\’s global network. - Training and
Development:Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Oversee daily
operationsof guest services, ensuring smooth and efficient service. - Manage and train guest
service staff, providing guidance and support to maintain high standards of
customer service. - Coordinate guest check-ins
and check-outs, ensuring accuracy and efficiency. - Handle guest inquiries and
complaintsprofessionally, resolving issues promptly. - Monitor and maintain
cleanlinessand organization in all guest service areas. - Ensure compliance with
safety and hygiene protocolsto maintain a safe environment. - Maintain accurate
recordsof guest interactions, transactions, and staff performance. - Assist with inventory
managementand ordering supplies as needed. - Implement improvements
based on guest feedbackto enhance their experience. - Collaborate with other departmentsto
fulfil guest requests and ensure smooth operations.
Safety and
Company Policies:
- Follow all company and
safety and security policies and procedures. - Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager. - Complete safety training
and certifications. - Ensure uniform and
personal appearance are clean and professional. - Maintain confidentiality
of proprietary information. - Communicate with others
using clear and professional language. - Develop and maintain
positive working relationships with others. - Support the team to reach
common goals. - Listen and respond
appropriately to the concerns of other employees. - Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
- Related Work Experience:
At least 1 year of related work experience in a customer service role.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
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Reception Supervisor employer: Delta Hotels by Marriott Bexleyheath
Contact Detail:
Delta Hotels by Marriott Bexleyheath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with Marriott's core values and mission. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Marriott. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Reception Supervisor position.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to handle complaints. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Research common challenges faced in guest services within the hospitality industry. Being knowledgeable about these issues and how to address them will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any supervisory roles or training experience you have, as these will be crucial for the Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to manage and train staff effectively.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and teamwork. These are essential for managing guest inquiries and complaints, as well as collaborating with other departments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott Bexleyheath
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll need to demonstrate your ability to handle guest inquiries and complaints effectively. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Familiarise Yourself with the Company Culture
Research Marriott's values and culture before the interview. Understanding their commitment to hospitality and employee wellbeing will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult guest or training new staff. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Dress Professionally and Be Punctual
First impressions matter! Ensure you wear a professional outfit that reflects the hospitality industry. Arriving on time shows your commitment and respect for the interviewer's time.