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For Companies At a Glance
- Tasks: Welcome guests and ensure a fantastic dining experience while serving delicious food.
- Company: Join one of the world's leading hotel brands with a focus on respect and kindness.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Why this job: Be part of a team that creates memorable experiences and values your growth.
- Qualifications: Customer service experience is a plus, but passion and positivity are key!
- Other info: Great opportunities for career advancement within Marriott's global network.
The predicted salary is between 20000 - 30000 £ per year.
Description
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic well‑being, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you?
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
Here’s what your journey with us entails:
- Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
- Take and serve orders accurately, adhering to quality and presentation standards.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Maintain cleanliness and organisation in the dining area and service stations.
- Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Promote restaurant services and specials to enhance guest experience and drive sales.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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Casual F&B Assistant employer: Delta Hotels by Marriott Bexleyheath
Contact Detail:
Delta Hotels by Marriott Bexleyheath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual F&B Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marriott's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your people skills! As a Casual F&B Assistant, you'll be interacting with guests all day. Role-play with a friend or family member to nail down your warm and friendly approach.
✨Tip Number 3
Be ready to talk about your past experiences! Think of specific examples where you’ve provided excellent customer service or handled a tricky situation. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Marriott family!
We think you need these skills to ace Casual F&B Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant experience in customer service and how it aligns with our values of respect and kindness. This shows us that you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at Delta Hotels by Marriott Bexleyheath
✨Know the Brand
Before your interview, take some time to research the hotel brand. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Casual F&B Assistant, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint. This will demonstrate your capability to create memorable experiences for guests.
✨Dress the Part
Even though you’ll be provided with a uniform, it’s important to present yourself professionally during the interview. Wear smart attire that reflects the hospitality industry standards. This shows respect for the interview process and gives a good first impression.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.