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- Tasks: Provide technical support and maintenance for critical infrastructure systems across the UK and Ireland.
- Company: Delta, a global leader in energy-efficient solutions and sustainable technology.
- Benefits: Competitive salary, extensive training, and opportunities for career growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous learning.
- Why this job: Join a mission-driven company making a real impact on sustainability and innovation.
- Qualifications: Degree in Electrical/Electronic Engineering and experience in service engineering required.
The predicted salary is between 35000 - 45000 £ per year.
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a portfolio of IoT-based smart energy-saving systems and solutions in various fields. The Field Service Engineer is responsible for the preparation and carrying out of commissioning, service, maintenance, testing and fault diagnosis of Delta Critical Infrastructure systems and associated batteries in accordance with customer requirements and applicable procedures, at different sites within the UK and Ireland.
Key Responsibilities:
- Carry out servicing and maintenance on all systems and equipment delivered by Delta including batteries.
- Carry out live working procedures.
- Complete service reports, other current forms and obligations according to applicable procedure.
- Update CRM system with work results.
- Provide 24/7 technical support and emergency service on a rotation basis.
- Answer the technical support phone/mail box during assigned schedule, respond to customers' issues over the phone and troubleshoot and/or research technical issues through to resolution.
- Escalate critical issues or technical issues according to applicable procedures when unable to resolve.
- Log all calls with detailed information according to procedure.
- Provide on-site technical support at customers' locations on installed system/products.
- Contribute to constantly increase own and the rest of the service department knowledge and experience in form of self-training.
- Recommend/attend different system and product courses or other necessary training for authorisation and safety related to profession.
- Work with customers, third party contractors and other departments within Eltek to ensure project, installation and system/product quality is maintained.
Qualifications:
- Degree or ONC in Electrical/Electronic Engineering or related field.
- 3-5 years’ experience as a Service Technician/Engineer (e.g. power electronics, UPS, or similar).
- Knowledge of DC Power, AC UPS systems, and critical infrastructure equipment (including batteries) is an advantage.
- Strong communication and customer-facing skills.
- Good planning, organization, and time management skills.
- Analytical mindset with strong troubleshooting skills.
- Service-oriented, proactive, and team-focused.
- Knowledge of health & safety and quality standards.
- Full driving license required.
- Willingness to travel extensively, including overnight stays.
Field Service Engineer - Telecom Data Center Solutions in Hemel Hempstead employer: Delta Electronics
Contact Detail:
Delta Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Telecom Data Center Solutions in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Delta and its products. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your troubleshooting abilities. Set up mock scenarios or use past experiences to showcase how you’ve solved problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Delta team and contributing to their innovative solutions.
We think you need these skills to ace Field Service Engineer - Telecom Data Center Solutions in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with power electronics and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Delta and how you can contribute to our mission of providing innovative, energy-efficient solutions. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully diagnosed and resolved technical issues. We love candidates who can demonstrate their analytical mindset and troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Delta Electronics
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of DC power, AC UPS systems, and critical infrastructure equipment. Delta is looking for someone who can demonstrate a solid understanding of these areas, so be prepared to discuss your experience and any relevant projects you've worked on.
✨Show Off Your Problem-Solving Skills
As a Field Service Engineer, you'll need to troubleshoot technical issues on the spot. Think of examples from your past roles where you successfully diagnosed and resolved problems. Be ready to explain your thought process and how you approach challenges.
✨Communicate Like a Pro
Strong communication skills are key in this role, especially since you'll be interacting with customers and other departments. Practice explaining complex technical concepts in simple terms, and be prepared to showcase your customer-facing skills during the interview.
✨Plan for the Unexpected
Since the job involves extensive travel and on-site support, be ready to discuss your flexibility and time management skills. Share how you handle last-minute changes or emergencies, and highlight any experiences that demonstrate your adaptability in dynamic environments.