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For Companies At a Glance
- Tasks: Commission, service, and maintain critical infrastructure systems across the UK and Ireland.
- Company: Leading provider of telecom data centre solutions with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and ongoing training for career growth.
- Other info: Exciting role with extensive travel and opportunities for professional development.
- Why this job: Join a dynamic team and make a real difference in critical infrastructure.
- Qualifications: Degree in Electrical/Electronic Engineering and 3-5 years of relevant experience.
The predicted salary is between 35000 - 45000 £ per year.
The Field Service Engineer is responsible for the preparation and carrying out of commissioning, service, maintenance, testing and fault diagnosis of Delta Critical Infrastructure systems and associated batteries in accordance with customer requirements and applicable procedures, at different sites within the UK and Ireland.
Key Responsibilities
- Carry out servicing and maintenance on all systems and equipment delivered by Delta including batteries.
- Carry out live working procedures.
- Complete service reports, other current forms and obligations according to applicable procedure.
- Update CRM system with work results.
- Provide 24/7 technical support and emergency service on rotation basis.
- Answer the technical support phone/mail box during assigned schedule, respond to customers' issues over the phone and troubleshoot and/or research technical issues through to resolution.
- Escalate critical issues or technical issues according to applicable procedures when unable to resolve.
- Log all calls with detailed information according to procedure.
- Provide on-site technical support at customer's locations on installed system/products.
- Contribute to constantly increase own and the rest of the service department knowledge and experience in form of self-training.
- Recommend/attend different system and product courses or other necessary training for authorisation and safety related to profession etc.
- Work with customers, third-party contractors and other departments within Delta to ensure project, installation and system/product quality is maintained.
Qualifications
- Degree or ONC in Electrical/Electronic Engineering or related field.
- 3-5 years’ experience as a Service Technician/Engineer (e.g. power electronics, UPS, or similar).
- Knowledge of DC Power, AC UPS systems, and critical infrastructure equipment (including batteries) is an advantage.
- Strong communication and customer-facing skills.
- Good planning, organization, and time management skills.
- Analytical mindset with strong troubleshooting skills.
- Service-oriented, proactive, and team-focused.
- Knowledge of health & safety and quality standards.
- Fluent in English.
- Full driving licence required.
- Willingness to travel extensively, including overnight stays.
Field Service Engineer - Telecom Data Center Solutions employer: Delta Electronics EMEA
Contact Detail:
Delta Electronics EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Telecom Data Center Solutions
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and engineering sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Field Service Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with critical infrastructure systems and troubleshooting. Share specific examples of how you've tackled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can put you on their radar.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions related to field service roles, and be ready to discuss how you handle pressure and solve problems. Confidence is key!
We think you need these skills to ace Field Service Engineer - Telecom Data Center Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in electrical/electronic engineering and any relevant skills related to telecom data centre solutions. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your skills can benefit us at Delta. Keep it concise but impactful – we love a good story!
Show Off Your Troubleshooting Skills: Since this role involves a lot of technical support and fault diagnosis, make sure to include examples of how you've successfully resolved issues in the past. We’re looking for that analytical mindset, so let us know how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Delta Electronics EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of DC power, AC UPS systems, and critical infrastructure equipment. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the theory but can also apply it practically.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully communicated with clients or resolved their issues. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your service-oriented mindset.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process when diagnosing faults or handling emergencies. This will help you convey your analytical mindset and ability to work under pressure.
✨Be Ready to Discuss Your Training Goals
The job description mentions self-training and attending courses. Be prepared to talk about any relevant training you've undertaken or plan to pursue. This shows your commitment to professional development and aligns with the company's focus on increasing knowledge and experience within the service department.