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- Tasks: Provide technical support and training for innovative building automation solutions.
- Company: Join a leading manufacturer in building controls with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, generous vacation, and wellness perks.
- Why this job: Make a real impact in sustainable technology while growing your career.
- Qualifications: Strong communication skills and knowledge of HVAC systems preferred.
- Other info: Dynamic work culture with opportunities for personal development and recognition.
The predicted salary is between 40000 - 60000 £ per year.
About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls): Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.
Job Summary: The Delta System Specialist shall:
- Provide technical support to the Delta Partnership via telephone, email, web based HelpDesk and chat. Manage/analyze/prioritise cases via Case Management System, author articles for Online Knowledgebase, and provide direct support via web-conferencing software tools.
- Provide on-site technical assistance to partners when necessary to investigate and resolve the underlying causes of product issues.
- Work closely with the product development teams to assist in defining, developing and improving Delta products so that they effectively meet the needs of our customers.
- Provide solutions for problems and challenging control requirements.
- Provide local or remote training to partners and users of Delta Intelligent Building Technologies (Canada) Inc. products.
- Write Knowledge Base Articles and participate in technical webinars.
- Provide technical product demonstrations where necessary.
Duties & Responsibilities:
- Technical Support: Ensure that technical support is available between 7:00 am and 5:00 pm (Pacific Time) on weekdays through our standard support channels. Log incoming calls; issues information and clarification, as required. Determine whether the issue is application, documentation, or related. Determine the most effective method(s) to respond to issue (workaround, Knowledgebase article, personal phone call, etc). Track software and hardware issues for identification and resolution.
- On Site Technical Support: Upon request conducts on-site investigation of application and product related issues. Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
- Product Team Member: Participates in functional reviews of hardware and software developments. Meets with technical writer as Subject Matter Expert for documentation development. Participates in technical review of documentation. Provides feedback, or reports on customer issues, to the Product Management group.
Authority: The Delta System Specialist has the authority to:
- Obtain product from inventory and ship it to partners.
- Obtain assistance from fellow Delta System Specialists and the Inside Sales Representatives.
- Forward software and firmware to partners for site upgrades.
- Advise partners regarding the correct application of the product.
- Approve Advanced Replacement RMAs.
Job Requirements:
- Superior communication skills; oral, written, and interpersonal.
- Excellent analytic abilities.
- Handle pressure and stressful situations with a goal of customer satisfaction.
- Good organisational and time management skills.
- Team player; team builder.
- Good knowledge of HVAC, Direct Digital Controls, Access, Lighting and Networks.
- Good working knowledge of Microsoft Office Application Software; AutoCad, Visio.
- Excellent understanding of the product development process at Delta Intelligent Building Technologies (Canada) Inc.
- Advanced understanding of Delta Intelligent Building Technologies (Canada) Inc. products and systems.
- Ability to identify and build on distinctive strengths.
- Great appreciation of customer relationship management.
- Must have a valid Driver’s license and current Passport.
- Must be willing and able to travel the globe on request.
Preferred Qualifications:
- Certification of completion from an accredited, two-year electronic engineering program or equivalent experience.
- Commitment to successfully complete the ASHRAE self-study HVAC course within the first year of this position.
- Minimum one year field/application engineering experience using Delta Intelligent Building Technologies (Canada) Inc. product preferred.
Work Location: In Office 3 days a week. City: Surrey. Type: full-time, Permanent. Salary: 55,000 - 85,000 CAD.
Why work for us? We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation.
Here are some of the Delta perks you’ll receive from day 1!
- Employee & safety centric culture with the possibility of remote work.
- Flexible hours and scheduling available.
- Competitive total compensation along with generous vacation allowances.
- Three weeks of vacation.
- In-house & external training provided along with education support and opportunities for growth.
- Company funded annual personal development budget.
- Financial benefits & planning such as group RRSP & company match.
- Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental).
- Travel insurance coverage and access to the Employee Assistance Program (EAP).
- Wellness - onsite fitness center & company reimbursement for personal gym memberships.
- Internal Recognition & Service Awards.
- Transit accessible with free onsite parking.
- Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities.
Delta System Specialist in London employer: Delta Controls Inc.
Contact Detail:
Delta Controls Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delta System Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Delta Controls on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Delta's products and services. The more we know, the better we can impress them with our passion and expertise.
✨Tip Number 3
Show off our problem-solving skills! Be ready to discuss how we've tackled challenges in the past, especially those related to HVAC or building automation. Real-life examples can make us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Delta team!
We think you need these skills to ace Delta System Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delta System Specialist role. Highlight your relevant experience with HVAC systems and technical support, as well as any specific skills that match the job description.
Show Off Your Communication Skills: Since this role requires superior communication skills, don’t shy away from showcasing your ability to convey complex information clearly. Use examples in your application that demonstrate how you've effectively communicated with customers or team members in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your hands-on experience with Delta products or similar technologies. Mention any relevant projects or challenges you’ve tackled that align with the responsibilities of the Delta System Specialist.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Delta Controls Inc.
✨Know Your Stuff
Make sure you brush up on Delta Intelligent Building Technologies and their products. Understand the basics of HVAC, Direct Digital Controls, and how they integrate with building automation. This knowledge will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of technical support and customer interaction, practice articulating complex ideas simply. Prepare to demonstrate your superior communication skills through examples from past experiences where you successfully resolved issues or trained others.
✨Be Ready for Problem-Solving
Expect scenario-based questions that test your analytical abilities. Think of specific instances where you identified problems and provided effective solutions. Highlight your approach to troubleshooting and how you prioritise tasks under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and product development processes. This shows your genuine interest in the role and helps you assess if Delta is the right fit for you.
