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For Companies At a Glance
- Tasks: Provide technical support and training for innovative building automation solutions.
- Company: Join a leading manufacturer in building controls with a global presence.
- Benefits: Flexible hours, competitive salary, generous vacation, and wellness perks.
- Why this job: Make a real impact in sustainable technology and building automation.
- Qualifications: Strong communication skills and knowledge of HVAC systems preferred.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 40000 - 60000 £ per year.
About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls): Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.
Job Summary:
- Provide technical support to the Delta Partnership via telephone, email, web based HelpDesk and chat.
- Manage/analyze/prioritise cases via Case Management System, author articles for Online Knowledgebase, and provide direct support via web-conferencing software tools.
- Provide on-site technical assistance to partners when necessary to investigate and resolve the underlying causes of product issues.
- Work closely with the product development teams to assist in defining, developing and improving Delta products.
- Provide solutions for problems and challenging control requirements.
- Provide local or remote training to partners and users of Delta Intelligent Building Technologies (Canada) Inc. products.
- Write Knowledge Base Articles and participate in technical webinars.
- Provide technical product demonstrations where necessary.
Duties & Responsibilities:
- Ensure that technical support is available between 7:00 am and 5:00 pm (Pacific Time) on weekdays through our standard support channels.
- Log incoming calls; issues information and clarification, as required.
- Determine whether the issue is application, documentation, or related.
- Determine the most effective method(s) to respond to issue.
- Track software and hardware issues for identification and resolution.
- Conduct on-site investigation of application and product related issues upon request.
- Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
- Participate in functional reviews of hardware and software developments.
- Meet with technical writer as Subject Matter Expert for documentation development.
- Provide feedback, or reports on customer issues, to the Product Management group.
Authority:
- Obtain product from inventory and ship it to partners.
- Obtain assistance from fellow Delta System Specialists and the Inside Sales Representatives.
- Forward software and firmware to partners for site upgrades.
- Advise partners regarding the correct application of the product.
- Approve Advanced Replacement RMAs.
Job Requirements:
- Superior communication skills; oral, written, and interpersonal.
- Excellent analytic abilities.
- Handle pressure and stressful situations with a goal of customer satisfaction.
- Good organisational and time management skills.
- Team player; team builder.
- Good knowledge of HVAC, Direct Digital Controls, Access, Lighting and Networks.
- Good working knowledge of Microsoft Office Application Software; AutoCad, Visio.
- Excellent understanding of the product development process at Delta Intelligent Building Technologies (Canada) Inc.
- Advanced understanding of Delta Intelligent Building Technologies (Canada) Inc. products and systems.
- Ability to identify and build on distinctive strengths.
- Great appreciation of customer relationship management.
- Must have a valid Driver’s license and current Passport.
- Must be willing and able to travel the globe on request.
Preferred Qualifications:
- Certification of completion from an accredited, two-year electronic engineering program or equivalent experience.
- Commitment to successfully complete the ASHRAE self-study HVAC course within the first year of this position.
- Minimum one year field/application engineering experience using Delta Intelligent Building Technologies (Canada) Inc. product preferred.
Work Location: In Office 3 days a week, City: Surrey, Type: full-time, Permanent, Salary: 55,000 - 85,000 CAD.
Why work for us?
- Employee & safety centric culture with the possibility of remote work.
- Flexible hours and scheduling available.
- Competitive total compensation along with generous vacation allowances.
- Three weeks of vacation.
- In-house & external training provided along with education support and opportunities for growth.
- Company funded annual personal development budget.
- Financial benefits & planning such as group RRSP & company match.
- Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental).
- Travel insurance coverage and access to the Employee Assistance Program (EAP).
- Wellness - onsite fitness center & company reimbursement for personal gym memberships.
- Internal Recognition & Service Awards.
- Transit accessible with free onsite parking.
- Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities.
Delta System Specialist employer: Delta Controls Inc.
Contact Detail:
Delta Controls Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delta System Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Delta Controls on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your HVAC knowledge and Delta products. We want to show that we’re not just interested, but genuinely passionate about what they do.
✨Tip Number 3
Practice common interview questions with a mate. We can nail down our responses and feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show that we’re keen on the role. Plus, it’s just good manners!
We think you need these skills to ace Delta System Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delta System Specialist role. Highlight your relevant experience with HVAC systems and technical support, as well as any specific skills that match the job description.
Show Off Your Communication Skills: Since this role requires superior communication skills, don’t shy away from showcasing your ability to convey complex information clearly. Use examples in your application that demonstrate how you've effectively communicated with customers or team members in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your hands-on experience with Delta products or similar technologies. Mention any relevant projects or challenges you’ve tackled that align with the responsibilities of the Delta System Specialist.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, your application will go straight to the right people, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Delta Controls Inc.
✨Know Your Stuff
Make sure you brush up on Delta Intelligent Building Technologies' products and systems. Familiarise yourself with HVAC, Direct Digital Controls, and the specific technologies they use. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Delta System Specialist, you'll need to communicate effectively with partners and customers. Practice articulating complex technical concepts in simple terms. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer complaints. Think of examples from your past experience where you've successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
