At a Glance
- Tasks: Manage client relationships and support regulatory reporting for financial services.
- Company: Join Delta Capita, a global leader in financial services and technology innovation.
- Benefits: Enjoy hybrid working, career progression, and a collaborative environment.
- Other info: Opportunity for growth into Product, Technology, or Client Lead roles.
- Why this job: Be a trusted advisor to major financial institutions and influence service improvements.
- Qualifications: Experience in client management within financial services is essential.
The predicted salary is between 50000 - 60000 £ per year.
As a Technical Account Manager within Report Hub, you will own and grow relationships with key financial services clients, supporting their regulatory reporting operations and acting as a trusted advisor across support, product, and technology teams. This role combines client engagement, problem-solving, and service improvement giving you direct exposure to complex financial ecosystems and high-impact client interactions.
Why Join Us
- Work with Global financial institutions on critical regulatory reporting
- High visibility role with direct client ownership
- Exposure to product, technology, and regulatory change
- Opportunity to shape service improvements and influence product direction
- Collaborative, global working environment
- Clear progression into Product, Technology or Client Lead Roles.
Your Responsibilities
- Client Ownership
- Primary contact for assigned clients
- Build strong relationships and understand client needs
- Act as client advocate internally
- Client Support & Escalation
- Manage complex production issues and escalations
- Coordinate with Product, Tech, and Integration teams
- Ensure timely and high-quality resolution
- Service Delivery
- Deliver service reviews and performance reporting
- Maintain accurate documentation and case oversight
- Drive proactive engagement with clients
- Continuous Improvement
- Identify service and process improvements
- Contribute to strategic initiatives and projects
- Share knowledge and drive team development
Qualifications:
- Experience in client relationship management, client support, or service delivery within financial services (typically 4–6+ years)
Nice To Have
- Experience with regulatory reporting (EMIR, SFTR, MiFID)
- Understanding of data flows and system integrations
- Experience working with SaaS or platform-based solutions
This is a permanent role based in Wrexham with hybrid working. As the selection and interview process is ongoing, please submit your application as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for UK is mandatory.
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.
Our 3 offerings are: Managed Services, Consulting & Solutions, Technology.
Technical Account Manager in Wrexham employer: Delta Capita
Delta Capita is an exceptional employer, offering a dynamic and collaborative work environment in Wrexham, where you can engage with global financial institutions on critical regulatory reporting. With clear pathways for career progression into Product, Technology, or Client Lead roles, employees benefit from a culture of continuous improvement and innovation, alongside the opportunity to influence service enhancements and product direction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Delta Capita on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into regulatory reporting topics like EMIR and MiFID. Brush up on your knowledge of data flows and system integrations. Being able to discuss these confidently will show you're not just interested, but genuinely knowledgeable about the field.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've managed client relationships or resolved complex issues. Be ready to share these stories during your interview to demonstrate your experience and how you can add value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining us at Delta Capita. Get your application in early, as the selection process is ongoing!
We think you need these skills to ace Technical Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in client relationship management and any relevant financial services background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Remember, we love a good story, so share your journey in the financial services sector.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled complex issues or improved service delivery. We’re looking for someone who can navigate challenges like a pro, so let us know how you’ve done it before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Delta Capita
✨Know Your Clients
Before the interview, research the key financial services clients that the company works with. Understand their regulatory reporting needs and challenges. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Problem-Solving Skills
Prepare examples of how you've managed complex production issues or escalations in the past. Highlight your experience in coordinating with different teams to ensure timely resolutions. This will show your potential employer that you can handle high-impact client interactions effectively.
✨Understand Regulatory Reporting
Brush up on your knowledge of regulatory reporting frameworks like EMIR, SFTR, and MiFID. Being able to discuss these topics confidently will set you apart and demonstrate your expertise in the field, which is crucial for this role.
✨Emphasise Continuous Improvement
Think about instances where you've identified service or process improvements in your previous roles. Be ready to share these examples during the interview to illustrate your proactive approach and commitment to driving strategic initiatives.
