Delta Capita is seeking an experienced Business Analyst to support a large-scale regulatory remediation and customer complaints transformation programme in London. The role is end-to-end, involving change analysis, requirements definition, process improvement, and business adoption.
You will work closely with senior stakeholders and operational teams, navigating ambiguity and driving clear, structured outcomes while supporting governance and assurance activities.
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Senior Business Analyst: Customer Complaints Transformation employer: Delta Capita
Delta Capita is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets financial expertise. With a strong commitment to employee growth, we provide mentorship opportunities and foster a collaborative culture that encourages creativity and problem-solving. Our focus on diversity and inclusion ensures that every team member feels valued, while our hybrid working model offers flexibility to balance professional and personal commitments.
