At a Glance
- Tasks: Own client relationships and support regulatory reporting for financial services.
- Company: Join Delta Capita, a global leader in financial services and technology innovation.
- Benefits: Enjoy hybrid working, career progression, and a collaborative environment.
- Other info: Permanent role with opportunities to advance into Product or Technology roles.
- Why this job: Make an impact with global clients and shape service improvements.
- Qualifications: Experience in client management within financial services is essential.
The predicted salary is between 50000 - 60000 £ per year.
As a Technical Account Manager within Report Hub, you will own and grow relationships with key financial services clients, supporting their regulatory reporting operations and acting as a trusted advisor across support, product, and technology teams. This role combines client engagement, problem-solving, and service improvement giving you direct exposure to complex financial ecosystems and high-impact client interactions.
Why Join Us
- Work with Global financial institutions on critical regulatory reporting
- High visibility role with direct client ownership
- Exposure to product, technology, and regulatory change
- Opportunity to shape service improvements and influence product direction
- Collaborative, global working environment
- Clear progression into Product, Technology or Client Lead Roles.
Your Responsibilities
- Client Ownership
- Primary contact for assigned clients
- Build strong relationships and understand client needs
- Act as client advocate internally
- Client Support & Escalation
- Manage complex production issues and escalations
- Coordinate with Product, Tech, and Integration teams
- Ensure timely and high-quality resolution
- Service Delivery
- Deliver service reviews and performance reporting
- Maintain accurate documentation and case oversight
- Drive proactive engagement with clients
- Continuous Improvement
- Identify service and process improvements
- Contribute to strategic initiatives and projects
- Share knowledge and drive team development
Qualifications
- Experience in client relationship management, client support, or service delivery within financial services (typically 4–6+ years)
Nice To Have
- Experience with regulatory reporting (EMIR, SFTR, MiFID)
- Understanding of data flows and system integrations
- Experience working with SaaS or platform-based solutions
This is a permanent role based in Wrexham with hybrid working. As the selection and interview process is ongoing, please submit your application as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for UK is mandatory.
Technical Account Manager in Wrexham employer: Delta Capita Group
Delta Capita is an exceptional employer, offering a dynamic and collaborative work environment in Wrexham, where you can engage with global financial institutions on critical regulatory reporting. With clear pathways for career progression into Product, Technology, or Client Lead roles, employees benefit from a culture of continuous improvement and innovation, alongside the opportunity to influence service enhancements and product direction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Understand their regulatory reporting needs and think about how your skills can help them. This shows you're genuinely interested!
✨Tip Number 3
Practice your problem-solving skills. Be ready to discuss how you've tackled complex issues in the past, especially in client-facing roles. Use real examples to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit.
We think you need these skills to ace Technical Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in client relationship management and any relevant financial services background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of regulatory reporting and service delivery.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in high-pressure environments like financial services.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Delta Capita Group
✨Know Your Clients
Before the interview, research the key financial services clients that the company works with. Understand their regulatory reporting needs and challenges. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Problem-Solving Skills
Prepare examples of how you've managed complex production issues or escalations in the past. Highlight your experience in coordinating with different teams to ensure timely resolutions. This will show your potential employer that you're ready to tackle challenges head-on.
✨Understand Regulatory Reporting
Brush up on your knowledge of regulatory reporting frameworks like EMIR, SFTR, and MiFID. Being able to discuss these topics confidently will set you apart and demonstrate your expertise in the field, which is crucial for this role.
✨Emphasise Continuous Improvement
Think about instances where you've identified service or process improvements in your previous roles. Be ready to share these examples during the interview to illustrate your proactive approach and commitment to enhancing client experiences.
