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- Tasks: Support business performance through governance, financial planning, and operational oversight.
- Company: Join Delta Capita, a global leader in managed services and consulting.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence and managing commercial risks.
- Qualifications: Experience in business management and strong negotiation skills required.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Business Operations & Commercial Manager plays a critical role in supporting Delta Capita’s business performance through strong commercial governance, financial planning, client contracting, and operational oversight. This role ensures the smooth functioning of business operations, manages commercial and legal risks, and supports key processes such as procurement, onboarding, and bench management. The individual is expected to operate autonomously, provide expert advice, and partner closely with leadership teams.
Key Responsibilities
- Business Management & Operations
- Act as a strategic partner to business leads to support day-to-day operations, performance management, and planning.
- Drive operational excellence across business units, ensuring processes are efficient, compliant, and consistently applied.
- Prepare and present business reviews, management information (MI), and operational reports to senior stakeholders.
- Coordinate cross-functional activities across HR, Finance, Legal, Procurement, and Delivery.
- Commercial & Financial Planning
- Lead financial planning cycles including budgeting, forecasting, and cost management.
- Monitor revenue, utilisation, margins, and pipeline, providing insights and recommendations to optimise performance.
- Manage pricing models, rate cards, commercial proposals, and profitability assessments for new and existing client engagements.
- Support bench management including forecasting resource demand, bench utilisation, and cost optimisation strategies.
- Legal & Contract Management
- Work closely with the Legal team to draft, negotiate, and review client and supplier contracts, NDAs, MSAs, SoWs, and change orders.
- Ensure contractual obligations are met and highlight risks or areas of non-compliance.
- Provide guidance on commercial and legal risk including indemnities, liabilities, data protection, and regulatory considerations.
- Support the development and continuous improvement of contract templates and commercial frameworks.
- Procurement & Vendor Management
- Oversee procurement processes including vendor onboarding, RFPs, due diligence, and commercial negotiation.
- Manage supplier relationships to ensure adherence to SLAs, cost effectiveness, and performance.
- Maintain procurement records, approvals, and compliance with company policies.
- People & Onboarding Support
- Coordinate onboarding processes for new consultants, contractors, and internal staff.
- Ensure all compliance checks, equipment provisioning, and onboarding documentation are completed accurately.
- Partner with HR/TA to support workforce planning and resource allocation.
- Risk & Compliance Oversight
- Identify, track, and mitigate operational, commercial, and legal risks.
- Support internal audits, regulatory compliance activities, and policy governance.
- Ensure alignment with Delta Capita’s frameworks including information security, Modern Slavery, ESG, and client requirements.
Skills & Experience Required
- Extensive experience in business management, commercial operations, or a similar role within professional services, consulting, or financial services.
- Strong understanding of commercial contracts, legal frameworks, and risk management.
- Demonstrable experience in financial planning, forecasting, and commercial modelling.
- Excellent negotiation skills, particularly in the context of client engagements and supplier contracts.
- Experience managing procurement and onboarding processes.
- Strong stakeholder engagement skills, with the ability to influence and partner at senior levels.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Proficiency with core business tools (Excel, Power BI, CRM, financial systems).
How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a full-time permanent position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible; if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.
Who We Are: Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology-based mutualised services for financial institutions for non-differentiating services.
Our 3 offerings are: Managed Services, Consulting & Solutions, Technology.
Senior Business Operations & Commercial Manager in London employer: Delta Capita Group
Contact Detail:
Delta Capita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Operations & Commercial Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you walk into the interview, you can show them you’re not just another candidate – you’re the one they need!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your answers and boost your confidence. Plus, it’s a great way to get feedback on how you come across.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. And hey, if you apply through our website, we’ll make sure your application gets the attention it deserves!
We think you need these skills to ace Senior Business Operations & Commercial Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Operations & Commercial Manager role. Highlight your experience in business management, financial planning, and commercial operations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description. Let’s see your personality come through!
Showcase Your Skills: Don’t forget to highlight your negotiation skills and experience with commercial contracts. We’re keen on seeing how you’ve managed procurement processes and engaged with stakeholders at senior levels. Make those skills pop in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Delta Capita!
How to prepare for a job interview at Delta Capita Group
✨Know Your Numbers
As a Senior Business Operations & Commercial Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like revenue, utilisation, and margins. Be ready to discuss how you've optimised performance in previous roles using these figures.
✨Master the Contracts
Familiarise yourself with commercial contracts and legal frameworks. Prepare examples of how you've successfully negotiated contracts or managed risks in past positions. This will show your potential employer that you can handle the legal aspects of the role with confidence.
✨Showcase Your Stakeholder Skills
This role requires strong stakeholder engagement. Think of instances where you've influenced senior leaders or collaborated across departments. Be prepared to share these stories to highlight your ability to partner effectively with leadership teams.
✨Be Organised and Detail-Oriented
With multiple priorities at play, being organised is crucial. Bring a structured approach to your interview by outlining how you manage tasks and ensure compliance. Discuss tools you use, like Excel or Power BI, to keep everything on track.