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- Tasks: Be the go-to person for client queries and resolve issues across teams.
- Company: Join Delta Capita, a global leader in financial services and technology innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and streamlining processes.
- Qualifications: Strong client service skills and ability to manage multiple priorities.
- Other info: Dynamic work environment with a focus on collaboration and career development.
The predicted salary is between 28800 - 43200 £ per year.
The Client Service team are relationship managers working across operations, prime brokerage and global sales functions, acting as a key point of contact and escalation for both Clients and internal stakeholders, specifically within the OTC & Listed Markets Clearing space.
Responsibilities include:
- Ensuring accurate daily settlement figures, resolving trade breaks, monitoring cash activity, and maintaining margin requirements.
- Serving as the primary contact for client queries and coordinating issue resolution across internal teams, including break reconciliation and risk management.
- Managing risk related to margins, expiries, fees & billing and market events.
- Conducting regular client service reviews for top tier and priority Clients, preparing call reports, and analysing client metrics.
- Enhancing client experience through self-service tools and process improvements.
- Identifying and automating manual processes to reduce operational risk.
- Supporting regulatory compliance (e.g., EMIR, CASS) and maintaining client confidentiality.
- Providing training and demos on clearing solutions and technology.
- Handling administrative tasks and contributing to supervisory frameworks.
Essential Skills and Experience:
- Strong client service experience and operational skillset.
- Excellent organizational and analytical skills with attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Strong interpersonal skills and ability to build relationships.
- Familiarity with regulatory requirements and risk management practices.
- Knowledge of Listed Derivatives or OTC Clearing preferred.
This is a permanent full-time position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible. For this role, a valid working permit for the UK is mandatory.
Expectations regarding hybrid working:
Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.
Client Service Specialist in London employer: Delta Capita Group
Contact Detail:
Delta Capita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their client-centric approach and operational excellence.
✨Tip Number 3
Practice common interview questions, especially those related to client service and risk management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind for the hiring team.
We think you need these skills to ace Client Service Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in client service and operational roles. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase Your Skills: Emphasise your organisational and analytical skills, especially if you have experience with risk management or regulatory compliance. We love seeing candidates who can demonstrate their ability to handle multiple priorities under pressure.
Be Client-Centric: Since this role is all about enhancing client experience, share examples of how you've successfully managed client relationships in the past. We’re looking for that client-centric approach that makes a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re keen on joining our team at Delta Capita.
How to prepare for a job interview at Delta Capita Group
✨Know Your Client Service Basics
Make sure you brush up on your client service skills and operational knowledge. Understand the key responsibilities of the role, like managing risk related to margins and conducting client service reviews. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with Regulatory Requirements
Get a good grasp of relevant regulations like EMIR and CASS. Being knowledgeable about these will not only impress your interviewers but also demonstrate your commitment to compliance and risk management, which are crucial in this role.
✨Show Your Adaptability
The ability to adapt is key in a fast-paced environment. Prepare to discuss times when you've had to adjust quickly to changes or challenges. Highlighting your flexibility and client-centric approach will resonate well with the interviewers.