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- Tasks: Create memorable experiences by cleaning and servicing guest rooms to perfection.
- Company: Join the Delta Hotels by Marriott Cheshunt team, known for exceptional guest service.
- Benefits: Enjoy competitive salary, 28 days holiday, discounted hotel rates, and ongoing training.
- Why this job: Be part of a dynamic team that values your contribution and offers growth opportunities.
- Qualifications: Must be flexible, reliable, and have a passion for delivering great service.
- Other info: Work in a supportive environment with incentives and meals provided during shifts.
The predicted salary is between 20000 - 30000 £ per year.
Who are we
At Delta Hotels by Marriott Cheshunt we are committed to delivering exceptional experiences to our guests through continuous innovation and top‑notch service. At this juncture, we are seeking a dedicated and experienced individual to join the team assisting in the reopening of the hotel.
Role Responsibilities
It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests wherever possible to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
- Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Any other tasks as assigned by your Line Manager.
Key Requirements
- Flexible and team‑minded
- Willingness to work in shifts and on the weekend
- Reliability, endurance and high motivation
- Independent, organized way of working
- Passion for the profession
- Accurate work with a view for details
Benefits
- Competitive salary
- Excellent on‑going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On‑going incentives and rewards
- Meals on duty
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Room Attendant employer: Delta by Marriott Hotel, Cheshunt
Contact Detail:
Delta by Marriott Hotel, Cheshunt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Delta Hotels by Marriott Cheshunt. Familiarise yourself with their values and what makes them stand out. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your guest interaction skills! As a Room Attendant, you'll be interacting with guests regularly. Think about how you can make their experience memorable. Practising friendly greetings and responses to common guest requests can really set you apart during the interview.
✨Tip Number 3
Show off your attention to detail! In your interview, share examples of how you've maintained high standards in previous roles. Whether it’s cleaning or organising, demonstrating your meticulous nature will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining the Delta Hotels family. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role of Room Attendant. Share why you love creating memorable experiences for guests and how you can contribute to our commitment to exceptional service.
Be Detail-Oriented: Highlight your attention to detail in your application. Mention specific tasks you've excelled at, like cleaning and sanitising, to show that you understand the importance of a spotless environment for our guests.
Tailor Your Application: Make sure to customise your application to reflect the key requirements listed in the job description. Use similar language and phrases to demonstrate that you’re a perfect fit for our team at Delta Hotels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Delta by Marriott Hotel, Cheshunt
✨Know the Hotel Inside Out
Before your interview, take some time to research Delta Hotels by Marriott Cheshunt. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their commitment to exceptional guest experiences.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare examples from your past experience where you’ve demonstrated this skill. Whether it’s ensuring a room is spotless or handling guest requests, be ready to discuss how your meticulous nature contributes to a great guest experience.
✨Emphasise Teamwork and Flexibility
The role requires working as part of a team and being flexible with shifts. Be prepared to share instances where you’ve successfully collaborated with others or adapted to changing circumstances. Highlighting your reliability and willingness to pitch in wherever needed will resonate well with the interviewers.
✨Prepare for Guest Interaction Scenarios
Since greeting guests and responding to their needs is part of the job, think about how you would handle various guest interactions. Practice responses to potential scenarios, such as dealing with complaints or special requests. This will demonstrate your customer service skills and readiness to create memorable experiences.