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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure outstanding service throughout their stay.
- Company: Join Delta Hotels by Marriott Cheshunt, known for exceptional guest experiences.
- Benefits: Competitive salary, 28 days holiday, training, and discounted hotel rates for you and your loved ones.
- Other info: Enjoy a supportive team environment with ongoing incentives and career development opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Customer service experience, attention to detail, and strong communication skills.
The predicted salary is between 20000 - 30000 £ per year.
Who are we
At Delta Hotels by Marriot Cheshunt we are committed to delivering exceptional experiences to our guests through continuous innovation and top-notch service. At this juncture, we are seeking a dedicated and experienced individual to join the team assisting in the reopening of the hotel.
Role Responsibilities
- You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction. You’ll need to be a team player, working efficiently with your colleagues to meet guest’s needs whilst meeting our organisational values.
- Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
- Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Whenever possible, anticipate guest’s needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
- To be fully conversant and able to operate the hotels front office systems.
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
- Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
- Ensure the float handed over is checked and correct.
- Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
- Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.
Key Requirements
- Customer service experience
- Attention to detail
- IT proficiency
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
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Front Office Receptionist employer: Delta by Marriott Hotel, Cheshunt
Contact Detail:
Delta by Marriott Hotel, Cheshunt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and promotions. This way, when you chat with guests, you can share exciting info that’ll make their stay unforgettable.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so rehearse how you greet guests at check-in. A friendly smile and a positive attitude can set the tone for their entire stay.
✨Tip Number 3
Show off your communication skills! Whether it’s answering calls or dealing with enquiries, being clear and helpful will make you stand out. Remember, every interaction is a chance to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating wonderful memories for our guests.
Tailor Your Application: Make sure to tailor your application to the Front Office Receptionist role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our hotel!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Delta Hotels by Marriott Cheshunt.
How to prepare for a job interview at Delta by Marriott Hotel, Cheshunt
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with Delta Hotels by Marriott Cheshunt. Research their services, facilities, and any special promotions they offer. This will not only impress your interviewers but also help you answer questions about how you can contribute to guest satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create wonderful memories for guests, which is key for this role.
✨Practice Your Communication Skills
As a Front Office Receptionist, clear communication is crucial. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Be Ready to Discuss Teamwork
Since this role requires working efficiently with colleagues, be prepared to discuss your experience as a team player. Share specific examples of how you’ve collaborated with others in previous jobs to meet goals or enhance guest experiences. This will show that you align with the hotel’s organisational values.