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- Tasks: Welcome guests, assist with check-in/check-out, and ensure a smooth experience.
- Company: Join Delta by Hotels, part of the renowned Marriott brand, known for exceptional hospitality.
- Benefits: Enjoy free meals, uniform provided, discounts on stays, pension scheme, and career development opportunities.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred; no specific certifications required.
- Other info: Full-time role with night shifts; competitive pay at £12.89 per hour.
The predicted salary is between 26700 - 30000 £ per year.
Social network you want to login/join with:
Delta by Hotels by Marriott Peterborough
Location:
Peterborough, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
39b336c6b56d
Job Views:
4
Posted:
09.08.2025
Expiry Date:
23.09.2025
col-wide
Job Description:
Full time position – £12.89 per hour (40 hours per week)
Hours of work: 11pm – 7.30am (5/7 shifts per week including weekends)
Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world\’s leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
- Free Meals on
Duty:Enjoy complimentary meals while
at work. - Uniform Provided:A professional uniform is supplied for all
employees. - Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries. - Pension Scheme:Participation in The People’s Pension.
- Employee Assistance
Programme:Free and confidential
support for various challenges, including financial advice, stress, and health
issues. - Career
Development:Opportunities for
career growth and internal transfers within Marriott\’s global network. - Training and
Development:Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Welcome and assist
guestswith check-in/check-out
procedures, ensuring a smooth and pleasant experience. - Address guest inquiries
and concernspromptly and
professionally, providing accurate information and solutions. - Coordinate with other
departmentsto ensure guest
requests are fulfilled efficiently. - Maintain a high level
of customer serviceby
anticipating guest needs and exceeding their expectations. - Handle guest complaintswith empathy and resolve issues to their
satisfaction. - Promote hotel services
and amenitiesto enhance guest
experience and drive revenue. - Ensure compliance with
hotel policiesand procedures,
maintaining a safe and secure environment. - Monitor guest feedbackand implement improvements based on their
suggestions. - Assist in training new
staffon guest service standards
and procedures. - Maintain accurate recordsof guest interactions and transactions.
Safety and
Company Policies:
- Follow all company and
safety and security policies and procedures. - Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager. - Complete safety training
and certifications. - Ensure uniform and
personal appearance are clean and professional. - Maintain confidentiality
of proprietary information. - Communicate with others
using clear and professional language. - Develop and maintain
positive working relationships with others. - Support the team to reach
common goals. - Listen and respond
appropriately to the concerns of other employees. - Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
- Related Work Experience:
At least 1 year of night worker related work experience in a customer service role. - Supervisory Experience:
None required. - License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
#J-18808-Ljbffr
Night Porter employer: Delta by Hotels by Marriott Peterborough
Contact Detail:
Delta by Hotels by Marriott Peterborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter at Delta by Hotels. Understanding the nuances of guest interactions during night shifts can help you stand out in conversations.
✨Tip Number 2
Network with current or former employees of Marriott. They can provide insights into the company culture and what they value in their team members, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your previous customer service experience, especially in night shifts. Highlight any relevant situations where you went above and beyond for guests, as this aligns with the hotel's commitment to exceptional hospitality.
✨Tip Number 4
Show enthusiasm for the role and the brand. Research Marriott's values and recent initiatives, and be ready to express how your personal values align with theirs during the interview process.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Porter position. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous work experience, particularly any roles related to night shifts or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional hospitality.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your eagerness to join the team at Delta by Hotels by Marriott. Mention specific skills that align with the job requirements, such as problem-solving and communication abilities.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delta by Hotels by Marriott Peterborough
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional hospitality during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled guest complaints or difficult situations in the past. Highlight your ability to resolve issues with empathy and professionalism, which is crucial for a Night Porter role.
✨Familiarise Yourself with Hotel Policies
Before the interview, take some time to research common hotel policies and procedures. Being knowledgeable about safety protocols and customer service standards will show that you're serious about the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team culture, training opportunities, and career development. This demonstrates your interest in the role and helps you assess if it's the right fit for you.