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- Tasks: Ensure smooth processing of mobile and connectivity orders while supporting customers and colleagues.
- Company: Join Delta 365, a growing telecoms and IT business with a friendly team.
- Benefits: Enjoy a competitive salary, full training, and opportunities for career growth.
- Other info: Full-time role with Monday to Friday hours in Egham, Surrey.
- Why this job: Be part of a supportive environment where your organisational skills make a real difference.
- Qualifications: Experience in an IT or telecoms environment and strong communication skills are preferred.
Are you someone who enjoys keeping things organised and on track? Do you take pride in getting the details right and making life easier for customers and colleagues?
Delta 365 is a growing telecoms and IT business based in Egham. We are looking for a Sales Support Coordinator to join our friendly, office-based team on a full-time, permanent basis.
The role
As Sales Support Coordinator, you will help make sure our mobile and connectivity orders run smoothly from start to finish. Reporting to the Customer Service Manager, you will be the link between our Sales team, customers and technical suppliers. You will keep orders moving, update systems accurately and make sure everyone has the information they need. This is a busy role, so it will suit someone who enjoys variety, likes solving problems and feels comfortable working to deadlines.
Key Responsibilities
- Process sales orders accurately and manage the provisioning of mobile and connectivity services.
- Keep support tickets up to date and help resolve customer queries within agreed SLAs.
- Contact suppliers to order stock, track deliveries and move technical requests forward.
- Be the first point of contact for mobile-related queries, including inbound calls.
- Work closely with Sales, Billing and Technical teams to give new customers a smooth handover.
- Update CRM and ticketing systems with clear and accurate information.
- Keep customers, colleagues and suppliers informed at each stage.
About our company
Delta 365 provides telecoms and IT services to customers who rely on us for clear communication, reliable support and practical solutions. We are a growing business with a close-knit team based in Egham, Surrey. We work hard, support one another and care about doing a good job for our customers.
The Benefits
- Full-time, permanent position.
- Monday to Friday working hours, 9:00am to 5:30pm.
- Office-based role in Egham, Surrey.
- Full training provided.
- Ongoing development to help you build your knowledge of telecoms provisioning.
- Supportive team environment.
- Opportunities to grow your career as the business expands.
The person
We are looking for someone dependable, organised and calm under pressure. You will enjoy working with people, managing detail and taking ownership of your work.
You will have:
- 6–12 months’ experience in an MSP, IT or telecoms environment, preferred.
- A confident and friendly telephone manner.
- Strong written communication skills.
- A strong understanding of Microsoft 365.
- An interest in technology.
- The ability to learn new CRM and ticketing systems quickly.
- Excellent attention to detail.
- A right-first-time approach when processing data and orders.
What’s next
Apply today to join Delta 365 as our Sales Support Coordinator and become part of a team that values accuracy, teamwork and great customer service.
Sales Support Coordinator employer: Delta 365 Talent Solutions
Contact Detail:
Delta 365 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Delta 365. Understand their services and values so you can show how you fit into their team. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to sales support and customer service. Think about examples from your past experiences that highlight your organisational skills and attention to detail.
✨Tip Number 3
Show off your tech skills! Since the role involves using Microsoft 365 and CRM systems, be ready to discuss your experience with these tools. If you’ve used similar software, mention it and how it helped you stay organised.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Sales Support Coordinator, being organised is key! Make sure your application highlights any experience you have in keeping things on track and managing details. We want to see how you can bring that skill to our team!
Communicate Clearly: Strong written communication skills are a must for this role. When crafting your application, keep it clear and concise. Use straightforward language to show us you can communicate effectively, just like you would with customers and colleagues.
Tailor Your Experience: Make sure to tailor your application to reflect your experience in MSP, IT, or telecoms environments. We love seeing how your background aligns with what we do at Delta 365, so don’t hold back on sharing relevant examples!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Delta 365 Talent Solutions
✨Know Your Stuff
Before the interview, make sure you understand Delta 365's services and how they operate. Familiarise yourself with telecoms and IT terminology, as well as the role of a Sales Support Coordinator. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the role requires keeping things organised, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure accuracy, especially when processing orders or handling customer queries.
✨Practice Your Communication
As you'll be the first point of contact for mobile-related queries, practice your telephone manner and written communication skills. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as friendly and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.