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- Tasks: Ensure smooth processing of mobile and connectivity orders while supporting customers and colleagues.
- Company: Join Delta 365, a growing telecoms and IT business with a friendly team.
- Benefits: Enjoy a competitive salary, full training, and opportunities for career growth.
- Other info: Full-time, office-based role with Monday to Friday hours in Egham, Surrey.
- Why this job: Be part of a supportive environment where your organisational skills make a real difference.
- Qualifications: Experience in an MSP, IT or telecoms environment preferred; strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
Are you someone who enjoys keeping things organised and on track? Do you take pride in getting the details right and making life easier for customers and colleagues? Delta 365 is a growing telecoms and IT business based in Egham. We are looking for a Sales Support Coordinator to join our friendly, office-based team on a full-time, permanent basis.
The role
As Sales Support Coordinator, you will help make sure our mobile and connectivity orders run smoothly from start to finish. Reporting to the Customer Service Manager, you will be the link between our Sales team, customers and technical suppliers. You will keep orders moving, update systems accurately and make sure everyone has the information they need. This is a busy role, so it will suit someone who enjoys variety, likes solving problems and feels comfortable working to deadlines.
Key Responsibilities
- Process sales orders accurately and manage the provisioning of mobile and connectivity services.
- Keep support tickets up to date and help resolve customer queries within agreed SLAs.
- Contact suppliers to order stock, track deliveries and move technical requests forward.
- Be the first point of contact for mobile-related queries, including inbound calls.
- Work closely with Sales, Billing and Technical teams to give new customers a smooth handover.
- Update CRM and ticketing systems with clear and accurate information.
- Keep customers, colleagues and suppliers informed at each stage.
About our company
Delta 365 provides telecoms and IT services to customers who rely on us for clear communication, reliable support and practical solutions. We are a growing business with a close-knit team based in Egham, Surrey. We work hard, support one another and care about doing a good job for our customers.
The Benefits
- Full-time, permanent position.
- Monday to Friday working hours, 9:00am to 5:30pm.
- Office-based role in Egham, Surrey.
- Full training provided.
- Ongoing development to help you build your knowledge of telecoms provisioning.
- Supportive team environment.
- Opportunities to grow your career as the business expands.
The person
We are looking for someone dependable, organised and calm under pressure. You will enjoy working with people, managing detail and taking ownership of your work.
You will have:
- 6–12 months’ experience in an MSP, IT or telecoms environment, preferred.
- A confident and friendly telephone manner.
- Strong written communication skills.
- A strong understanding of Microsoft 365.
- An interest in technology.
- The ability to learn new CRM and ticketing systems quickly.
- Excellent attention to detail.
- A right-first-time approach when processing data and orders.
What’s next
Apply today to join Delta 365 as our Sales Support Coordinator and become part of a team that values accuracy, teamwork and great customer service.
Locations
Sales Support Coordinator in Egham, Surrey employer: Delta 365 Talent Solutions
Contact Detail:
Delta 365 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator in Egham, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and IT industry, especially those who work at Delta 365. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Sales Support Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales support and customer service. Think about how your experience aligns with the role's responsibilities, like managing orders and resolving queries. We want you to shine!
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've kept things on track in previous roles. Whether it’s managing support tickets or coordinating with teams, we love to see how you handle the details.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Delta 365. Let’s get you on board!
We think you need these skills to ace Sales Support Coordinator in Egham, Surrey
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Sales Support Coordinator, being organised is key! Make sure your application highlights any experience you have in keeping things on track and managing details. We love seeing how you can make life easier for customers and colleagues!
Be Clear and Concise: Strong written communication skills are a must for this role. When crafting your application, keep your language clear and to the point. We appreciate applicants who can convey their thoughts effectively, just like we do with our customers!
Demonstrate Your Problem-Solving Skills: This role involves a bit of juggling, so let us know about times you've successfully solved problems or managed multiple tasks. We want to see how you handle pressure and deadlines, as that’s part of what makes our team thrive!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at Delta 365!
How to prepare for a job interview at Delta 365 Talent Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Coordinator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as processing sales orders and managing support tickets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you keep things on track and ensure details are not overlooked, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As a Sales Support Coordinator, you'll be the link between various teams and customers. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you've effectively resolved customer queries or collaborated with colleagues, showcasing your friendly telephone manner and strong written communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not only interested in the job but also in how you can contribute to the company's growth and culture.