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- Tasks: Build strong customer relationships and drive satisfaction through strategic engagement.
- Company: Delt Shared Services, a dynamic public sector company with a private business pace.
- Benefits: Generous holiday allowance, flexible working, and a supportive culture.
- Why this job: Make a real impact by shaping customer experiences and driving business transformation.
- Qualifications: Experience in customer relationship management and strong strategic thinking skills.
- Other info: Opportunities for growth and professional development in a collaborative environment.
The predicted salary is between 45000 - 63000 ÂŁ per year.
Location: Weston-Super-Mare (Hybrid)
Salary: Starting from ÂŁ45,000 per annum (DOE) plus performance bonus
Contract: Permanent, Full Time (37 hours per week)
At Delt Shared Services, we don’t just deliver IT and business support services - we build long-term partnerships that help our customers do amazing things. We’re now looking for an experienced and forward-thinking Customer Relationship Manager (CRM) to join our Customer and Communications team. This is a pivotal role that bridges the gap between our customers’ ambitions and our delivery teams, ensuring their experience with Delt is consistently outstanding.
The Role
As a Customer Relationship Manager, you’ll act as the primary liaison between Delt and a portfolio of strategic customers. You’ll build trusted partnerships, drive customer satisfaction, and ensure services align with both contractual commitments and our customers’ wider goals. Your day will be varied; you might spend the morning facilitating a customer service review, the afternoon shaping an account plan, and the following day supporting the resolution of a complex service issue. You’ll represent the customer voice across Delt, ensuring that insight, feedback, and collaboration translate into tangible improvements. Please note, this role will require frequent travel to customer sites, as well as approx. 2 days per week spent working from our Weston-Super-Mare office. Due to this, we are looking for the successful applicant to be based locally and within reasonable commuting distance of Weston.
Key Responsibilities
- Act as a strategic partner and trusted advisor, representing Delt at senior levels within customer organisations and positioning our services as enablers of business transformation, not just operational support.
- Develop and execute long-term account strategies that strengthen partnerships, anticipate customer priorities, and align with Delt’s strategic objectives.
- Lead strategic engagement and relationship mapping across each customer, ensuring Delt is part of key decision-making conversations and future planning discussions.
- Commission and coordinate internal delivery teams to ensure services consistently meet expectations and contractual obligations, balancing operational assurance with forward-looking partnership development.
- Use data and insight to drive intelligent dialogue, leveraging customer plans, pain points, and ambitions to inform meaningful recommendations and innovative solutions.
- Identify and shape new opportunities for collaboration through business cases, value propositions, and service improvement initiatives that deliver measurable outcomes for both Delt and the customer.
- Champion Delt’s broader service portfolio, articulating how our multi-disciplinary offering can support customers beyond IT and into wider organisational performance.
- Lead on customer advocacy and satisfaction, ensuring proactive engagement, transparent communication, and continuous improvement in the customer experience.
What We’re Looking For
We’re seeking a confident, commercially aware relationship leader who combines strategic thinking with operational credibility. You’ll be a natural connector, equally comfortable influencing at board level or collaborating with delivery teams to solve complex challenges. You’ll bring:
- Proven experience in a senior customer relationship, business partnering, or account management role, ideally within a shared services, IT, or complex multi-stakeholder environment.
- Strong strategic and analytical skills, with the ability to interpret customer insight, performance data, and market trends to inform decisions and strategy.
- Excellent influencing and communication abilities, with a track record of engaging senior stakeholders and presenting complex information with clarity and impact.
- Experience developing business cases and value propositions, demonstrating the tangible benefits of service improvement or innovation.
- A proven ability to balance strategic planning with delivery oversight, ensuring operational excellence while focusing on long-term growth and partnership.
- A collaborative, customer-first mindset and the confidence to challenge assumptions and inspire new ways of working.
- A relevant qualification or equivalent experience, alongside strong knowledge of service management principles (ITIL desirable).
- The ability to travel to customer sites across the Southwest when required.
Why Delt?
Delt is owned by the public sector but operates with the pace and agility of a private business. We exist to help our shareholders and customers - across health, local government, and education - achieve more through shared services that deliver efficiency, value, and innovation. We’re proud to be one of Newsweek’s “UK’s Most Loved Workplaces”, offering flexible hybrid working, a supportive culture, and opportunities for growth.
If you’re ready to take on a strategic role where your insight and relationship skills can make a real difference, we’d love to hear from you.
Benefits include:
- Generous holiday allowance of 25 days plus bank holidays
- Up to 12 flex leave days a year
- Matched contribution pension scheme up to 10% of salary
- Life assurance scheme
- Opportunities to buy and sell leave
- Employee shopping savings portal
- Opportunities for training to be funded by Delt
- EV salary sacrifice
- Performance Related Pay
- Employee assistance programme supporting mental and physical wellbeing
Deadline for applications: Applications will be reviewed on an ongoing basis.
Customer Relationship Manager in Weston-super-Mare employer: Delt Shared Services Ltd
Contact Detail:
Delt Shared Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Weston-super-Mare
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Prepare for those interviews! Research Delt Shared Services inside out. Know their values, services, and recent projects. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your skills! Bring examples of how you've built relationships and driven customer satisfaction in previous roles. Use data to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Delt and making a difference.
We think you need these skills to ace Customer Relationship Manager in Weston-super-Mare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer relationship management. Use keywords from the job description to show that you understand what Delt is looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven customer satisfaction or improved relationships in previous roles. Numbers and outcomes speak volumes!
Be Authentic: Let your personality shine through in your application. Delt values a collaborative, customer-first mindset, so don’t be afraid to show how you connect with people and inspire new ways of working.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining our team at Delt!
How to prepare for a job interview at Delt Shared Services Ltd
✨Know Your Customer
Before the interview, research Delt Shared Services and their customer base. Understand their services, values, and recent projects. This will help you demonstrate how your experience aligns with their mission of building long-term partnerships.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to develop and execute long-term account strategies. Discuss how you've previously anticipated customer needs and aligned them with business objectives, showcasing your strategic mindset.
✨Communicate Clearly and Confidently
Practice articulating complex information in a clear and concise manner. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your influencing and communication skills with senior stakeholders.
✨Demonstrate a Customer-First Mindset
Be ready to discuss how you've championed customer advocacy in past roles. Share specific instances where you proactively engaged with customers to improve their experience, showing that you truly understand the importance of a customer-first approach.
