Service Delivery Lead

2 days ago Be among the first 25 applicantsDelt Shared Services Ltd provided pay range This range is provided by Delt Shared Services Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Direct message the job poster from Delt Shared Services LtdRecruitment Business Partner @ Delt Shared Services Ltd | Inclusive Mindset Lead Service Delivery ManagerFull Time – 37 hours per weekLocation: Plymouth (Hybrid – up to 3 days onsite per week)Are you a confident, experienced SDM with a passion for delivering outstanding customer service and driving real impact? Do you thrive on building strong relationships, supporting high-performing teams, and making a strategic difference? If so, this could be the next exciting step in your career.At Delt Shared Services , we don\’t just talk about service excellence – we deliver it. As a Lead Service Delivery Manager, you will play a pivotal role in shaping the customer experience across our organisation, ensuring the highest standards of service delivery while aligning with both our clients\’ needs and Delt\’s strategic goals.About the RoleYou\’ll own the customer experience from end to end; championing customer needs, responding to feedback, and proactively identifying opportunities for improvement. Acting as the primary escalation point for service-related matters, you\’ll work closely with stakeholders at every level to ensure delivery is not just maintained, but continuously enhanced.This role is about more than just maintaining service levels. It\’s about building trust, adding value, and working collaboratively to support digital transformation and growth across our customer base.Key ResponsibilitiesDevelop strategic account plans aligned with both customer outcomes and Delt\’s business objectives.Maintain strong, collaborative relationships with senior stakeholders across multiple organisations.Own and drive continuous service improvement plans based on customer feedback and operational insights.Act as the escalation point for service delivery issues and ensure timely resolution.Provide insight-driven reporting, lead service reviews, and support budgeting and forecasting.Represent Delt at strategic meetings and ensure our brand promise is delivered at every touchpoint.What We\’re Looking ForA confident leader with extensive service delivery experience – ideally in a senior SDM or equivalent role.Proven ability to work strategically while staying grounded in operational excellence.A natural relationship-builder, able to influence and engage stakeholders at all levels.Strong commercial awareness and the ability to align service delivery with broader business outcomes.Skilled in planning, communication, and problem-solving; we are looking for someone who brings energy, structure, and accountability.ITIL v4 Foundation (or a willingness to achieve this with our support).A full UK driving licence.Why Join Us?At Delt, people matter – both our team and the communities we serve. You\’ll be part of a purpose-driven organisation, where your work makes a visible difference. In return, we offer a supportive culture, flexible hybrid working, and opportunities to grow your skills in a dynamic environment where ideas are welcomed, and impact is recognised.Benefits include:Generous holiday allowance of 25 days plus bank holidaysUp to 12 flex leave days a yearMatched contribution pension scheme up to 10% of salaryOpportunities to buy and sell leaveEmployee shopping savings portalOpportunities for training to be funded by DeltEV salary sacrificeEmployee assistance programme supporting mental and physical wellbeingIf you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/If you\’re ready to lead with confidence, influence meaningful change, and be part of something bigger, we\’d love to hear from you.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information Technology and Customer ServiceIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Delt Shared Services Ltd by 2xPlymouth, England, United Kingdom 3 days agoPlymouth, England, United Kingdom 3 months agoIvybridge, England, United Kingdom 3 days agoNavy Command – Emergency Planning & Response Officer 3 (EPR3) Plymouth, England, United Kingdom 2 weeks agoPlymouth, England, United Kingdom 1 week agoPlymouth, England, United Kingdom 5 days agoPlymouth, England, United Kingdom 1 month agoPlymouth, England, United Kingdom 2 months agoPlymouth, England, United Kingdom 5 days agoAshford, England, United Kingdom 2 weeks agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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