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- Tasks: Lead incident management and ensure top-notch service delivery for multiple clients.
- Company: Dynamic IT services organisation based in Plymouth.
- Benefits: Generous holiday allowances and a matched pension scheme.
- Why this job: Join a leadership role and make a real difference in IT service excellence.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic IT services organization is seeking a Lead IT Service Manager in Plymouth, offering a starting salary of £45,000 p.a. This leadership role involves managing escalated incidents, ensuring service excellence across multiple customers, and collaborating with IT stakeholders.
The ideal candidate has substantial experience in service management, excellent communication skills, and a degree or equivalent experience.
Benefits include generous holiday allowances and a matched pension scheme.
Senior IT Service Manager — Incident & Delivery Lead in Plymouth employer: Delt Shared Services Ltd
Contact Detail:
Delt Shared Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager — Incident & Delivery Lead in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector, especially those who might know about openings at dynamic organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management and service delivery. We recommend role-playing with a friend or using online resources to refine your answers and boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed escalated incidents or improved service excellence. This will help you stand out as a candidate who can truly lead in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior IT Service Manager — Incident & Delivery Lead in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and incident handling. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Service Manager role. Share specific examples of how you've ensured service excellence in past positions.
Show Off Your Communication Skills: Since this role involves collaborating with various stakeholders, we’d love to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively manage relationships and resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Delt Shared Services Ltd
✨Know Your Stuff
Make sure you brush up on your service management principles and incident handling strategies. Be ready to discuss specific examples from your past experiences where you've successfully managed escalated incidents or improved service delivery.
✨Showcase Your Communication Skills
As a Lead IT Service Manager, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your communication style by discussing how you've collaborated with teams in the past and resolved conflicts or misunderstandings.
✨Understand the Company Culture
Research the dynamic IT services organisation you're interviewing with. Familiarise yourself with their values and mission, and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're a great fit for their team.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
