Chief Officer CEO

Delt Shared Services is not just another shared services provider. We are a trusted partner to local public sector organisations, offering tailored solutions to help our clients achieve their goals. Ranked as one of Newsweek’s Most Loved Workplaces in the UK, we prioritise collaboration, innovation, and exceptional service delivery.
Reporting to the Chief Executive, we are now seeking an exceptional leader to take on the role of Chief Customer Officer, driving meaningful relationships with our customers while enhancing how we communicate with them. This pivotal role combines strategic account management with a flair for impactful communications. You will ensure our clients receive an outstanding service experience while leading how Delt tells its story to our customers.

Please note, as this role will entail spending on average 3-days per week either in the office or on-site with customers, we will only be considering applicants living within a commutable distance to Plymouth and Exeter.

Client Relationship Management
Serve as the Single Responsible Owner (SRO) for customer relationships, acting as the primary point of contact for senior stakeholders and decision-makers.
Chair the account management and communications teams, ensuring cohesive and effective service delivery.
Gain a thorough understanding of client organisations’ strategic objectives and how Delt’s services support these goals.
Support Delt’s growth by ensuring services meet contractual and operational expectations.
Regularly evaluate and refine account management processes to ensure continuous improvement.

Ensure consistent and impactful messaging across all communication channels, acting as a custodian of Delt’s brand.
Take ownership of all Delt public relations channels including website, print material and social media, delivering content aligned with our communications strategy.
Support project managers in the communications activities related to new services or new customer onboarding.

Proven experience in a senior client relationship management, account management, or communications leadership role likely honed by working in senior roles within the public and private sectors in which stakeholder/customer relations and board-level exposure have been commonplace.
Demonstrated ability to engage, influence, and build trust with senior executives and stakeholders.
A customer-focused mindset with a passion for delivering exceptional service.
A normal week would probably be one day at a Delt office, one day at home and 3 days at customer sites.
Specific and detailed knowledge of public administration and the local and national political environment in which Delt operates would be highly desirable, as would previous experience working within an IT organisation.

Relationship-building: Naturally skilled at establishing rapport and building trust with a wide range of stakeholders.
Integrity: Delt is a values-based organisation focussed on helping public interest organisations do amazing things. Aside from a generous holiday allowance, flexible working, and an up to 10% matched pension contribution, we also offer:
A supportive and inclusive company culture.
Opportunities for personal and professional growth.
The chance to work on meaningful projects that benefit our clients and communities.

Candidates should expect an informal interview by phone or Microsoft Teams which if successful will be followed by two face to face interviews conducted consecutively, one with our leadership team and one with a panel of Delt staff.