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For Companies At a Glance
- Tasks: Drive post-sales processes and manage relationships with enterprise-level clients.
- Company: Perforce is a global leader in software solutions, trusted by top brands worldwide.
- Benefits: Enjoy a collaborative culture, wellness support, and opportunities for growth.
- Why this job: Join a dynamic team, advocate for clients, and tackle exciting technical challenges.
- Qualifications: 3+ years of Technical Account Management experience and a degree in Computer Science or related field.
- Other info: Work in a supportive environment that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
- Become a trusted Advisor by building partnership with both business and technical decision-makers.
- The TAM must be able to articulate the company\’s technology and solutions positioning to both business and technical users
- Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
- Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
- Identify gaps and develop potential upsell opportunities within assigned accounts
- Ownership of customer questions on technical and business-related issues
- Deliver high-level and detailed value presentations
- Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
- Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
- Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
- Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions
Requirements
- Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
- 3+ years of TAM experience with a bachelor\’s degree, preferably Computer Science or related field
- Strong communication (oral and written), interpersonal and presentation skills
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
- Experience in programming languages such as Java, JavaScript, Python, C Sharp
- Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
- Experience in Testing/QA is considered a strong advantage
- Excellent written and oral communication skills
- Ability to travel (25%)
- Demonstrated ability to manage complex, multi-organizational projects
- High organization ability: able to work and follow processes by instructions and methods
Competencies
- Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
- Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
- Empathy and care for all stakeholders including employees, customers, partners, and guests
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Technical Account Manager employer: Delphix
Contact Detail:
Delphix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Perforce's products and services. Understanding their technology will help you articulate its value to potential clients, which is crucial for a Technical Account Manager role.
✨Tip Number 2
Network with current or former employees of Perforce on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and technical projects. Be ready to share specific examples that demonstrate your problem-solving skills and ability to drive business value.
✨Tip Number 4
Showcase your adaptability and resourcefulness in previous roles. Highlight instances where you've successfully navigated challenges or implemented innovative solutions, as these traits are highly valued at Perforce.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management and showcases your technical expertise. Emphasise your client-facing roles and any specific achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it impacts daily life. Mention specific examples of how you've successfully managed post-sales processes or built partnerships with clients, aligning your experiences with the responsibilities outlined in the job description.
Showcase Communication Skills: Since strong communication skills are crucial for this role, ensure your application reflects your ability to articulate complex technical concepts clearly. Use concise language and structure your writing well to demonstrate your proficiency in both written and oral communication.
Highlight Relevant Technical Knowledge: Mention your familiarity with programming languages and CI/Automation technologies as specified in the job requirements. Provide examples of how you've applied this knowledge in previous roles to solve problems or improve processes for clients.
How to prepare for a job interview at Delphix
✨Understand the Company Culture
Before your interview, take some time to research Perforce's culture and values. They emphasise creativity, collaboration, and wellness, so be prepared to discuss how you align with these principles and how you can contribute to a positive work environment.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your technical knowledge. Be ready to discuss your experience with programming languages and CI/Automation technologies. Prepare examples of how you've used these skills to solve problems or improve processes in previous roles.
✨Prepare for Client-Facing Scenarios
Since the role involves interacting with clients at various levels, think of scenarios where you've successfully managed client relationships. Be ready to share specific examples that highlight your communication skills and ability to advocate for clients' needs.
✨Ask Insightful Questions
During the interview, don't hesitate to ask questions that show your interest in the role and the company. Inquire about the challenges the team is currently facing or how they measure success in the Technical Account Manager position. This demonstrates your proactive approach and genuine interest in contributing to their goals.
