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- Tasks: Lead customer success and technical health for Puppet Enterprise solutions.
- Company: Join a global leader in IT automation with a collaborative culture.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping customers achieve operational efficiency.
- Qualifications: 5+ years in a TAM role with strong communication and problem-solving skills.
- Other info: Work with top DevOps engineers in a dynamic, fast-growing environment.
The predicted salary is between 48000 - 72000 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary: Nick Moore, Senior Manager - Technical Account Management for Puppet by Perforce, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise.
As a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer's main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise.
The joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.
Responsibilities:
- Passionate about problem solving and have a background that includes debugging and troubleshooting.
- Maintains a constructive and composed focus facing and overcoming tough situations.
- Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization.
- Strong consultative skills that guide and influence decisions.
- The ability to work in an international, fast-growing environment.
- The ability to understand and embrace DevOps and its impact in the computing world.
- Partners productively with support engineers to troubleshoot and diagnose customer problems.
- Advocates for customers and product quality within the development and product management organization.
- Exceptionally flexible and can context switch without disrupting a positive disposition.
- Knowledge of data center management, systems management, and monitoring, networking & security.
- Large scale infrastructure experience.
Requirements:
- Former 5+ years experience working in a TAM role.
- An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.
- Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels.
- A collaborative and team-focused mindset, with a willingness to approach new situations.
- Loves customers and takes personal pride and ownership to make them successful.
- Unix &/or Linux SysAdmin or DevOps background, including programming skills (Ruby, Python, etc).
- Unix and/or Linux SysAdmin, including automation.
- Experience with some of the following technologies: Git and git-based version control, Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP), Continuous Integration (Jenkins, Bamboo, or others).
- Experience working in the software development or CI/CD domains.
- Experience in customer sales/service.
- Windows administration experience, including Microsoft PowerShell.
- Knowledge and understanding of DevOps culture.
- Understanding of Salesforce or other Sales management platforms.
Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please see: EOE & Belonging Statements available.
Senior Technical Account Manager - Puppet (NM) employer: Delphix
Contact Detail:
Delphix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager - Puppet (NM)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Perforce on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into Puppet's products and services. We should be ready to discuss how our skills align with their needs, especially in DevOps and customer success.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Share specific examples of how we've tackled tough situations in the past. This will demonstrate our ability to thrive in challenging environments.
✨Tip Number 4
Don’t forget to apply through the Perforce website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace Senior Technical Account Manager - Puppet (NM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Account Manager role. Highlight your problem-solving abilities and any relevant technical expertise, especially in DevOps and automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit for our team. Don’t forget to mention your love for customer success!
Showcase Your Communication Skills: Since this role involves working with various stakeholders, make sure your written application demonstrates your strong communication skills. Use clear and concise language to convey your ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Delphix
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Puppet Enterprise and related technologies like AWS, Azure, and CI/CD tools. Be ready to discuss how you've used these in past roles and how they can benefit the company.
✨Showcase Your Problem-Solving Skills
Perforce values problem solvers, so prepare examples of challenging situations you've faced in previous roles. Highlight your approach to debugging and troubleshooting, and how you maintained a positive attitude while overcoming obstacles.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to adapt your messaging for different stakeholders. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Emphasise Collaboration and Customer Focus
The role requires a collaborative mindset and a passion for customer success. Prepare to discuss how you've worked with cross-functional teams and advocated for customers in previous positions. Share specific examples that showcase your ability to build relationships and drive results.
