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For Companies At a Glance
- Tasks: Solve system and application problems while collaborating with diverse teams.
- Company: Join a global leader in software solutions with a fun, collaborative culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Be at the forefront of automation trends and make a real impact.
- Qualifications: 5+ years in tech support, strong problem-solving skills, and a passion for DevOps.
- Other info: Work with talented professionals and enjoy opportunities for personal and professional development.
The predicted salary is between 42850 - 66450 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
We are looking for a Senior Technical Support Engineer to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It’s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.
As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.
Qualifications- 5+ years of experience & related education
- Highly proficient System Administration knowledge.
- Advanced understanding of software automation and DevOps systems.
- Awareness and understanding of related emerging technologies and practices.
- Excitement about working with the Puppet Enterprise and Open-Source community
- Passion for problem-solving
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Strong customer relations & interpersonal skills
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Applicants with Puppet Certification are a plus
- Preferred but not required:
- Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
- Experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
- Windows systems administration experience, including Microsoft PowerShell
- Large scale infrastructure experience
- Knowledge of data center management, systems management, and monitoring, networking & security
- Technical Support experience in an open source/enterprise software company
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please note: EOE & Belonging Statements apply.
42850 - 66450 GBP a year
Senior Technical Support Engineer in Belfast employer: Delphix
Contact Detail:
Delphix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech community, especially those who work at Perforce or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of DevOps practices. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show your passion for problem-solving during the interview. Share specific examples of challenges you've tackled in previous roles, especially those related to automation and system administration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Perforce.
We think you need these skills to ace Senior Technical Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Support Engineer role. Highlight your System Administration knowledge and any relevant DevOps experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about working with Perforce. Share your passion for problem-solving and how you can contribute to our team’s success in delivering top-notch solutions.
Showcase Your Technical Skills: Don’t forget to mention any programming skills or certifications you have, especially if they relate to Puppet or automation. We love seeing candidates who are eager to learn and grow in these areas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Perforce!
How to prepare for a job interview at Delphix
✨Know Your Tech Inside Out
Make sure you brush up on your system administration and DevOps knowledge. Be ready to discuss specific tools and technologies you've worked with, especially Puppet Enterprise and automation practices. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to resolve customer challenges effectively.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the team dynamics, company culture, and ongoing projects. This shows your genuine interest in the role and helps you gauge if Perforce is the right fit for you.
✨Highlight Your Collaboration Skills
Since you'll be working closely with various teams, emphasise your interpersonal skills and experiences in collaborative environments. Share instances where you've successfully worked with sales, engineering, or product teams to drive customer success.
