At a Glance
- Tasks: Support existing customers, identify growth opportunities, and ensure long-term success.
- Company: Join a dynamic team at Perforce, a leader in software solutions.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Kickstart your sales career while making a real impact on customer success.
- Qualifications: 2-4 years in sales or customer-facing roles; SaaS experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Position Summary
The Manager of Sales for the Puppet team at Perforce is seeking an Associate Account Executive to support the growth and retention of an existing commercial customer base. This role is aligned to existing accounts with defined revenue expectations, focused on expansion, renewal support, and customer value realization. The Associate Account Executive will work closely with customers to identify growth opportunities, support sales execution, and help ensure long‑term customer success. This is a developmental role designed to build strong commercial sales fundamentals and prepare individuals for future full Account Executive responsibility.
Responsibilities
- Account Management & Revenue Growth
- Manage and support a portfolio of existing Puppet customers
- Identify upsell and cross‑sell opportunities, including license expansion and adoption of additional products
- Build and maintain relationships with technical stakeholders, economic buyers, and procurement contacts
- Conduct business reviews ahead of renewals to validate value delivered and identify potential growth or retention risks
- Sales Support & Execution
- Support opportunity progression within existing accounts, including discovery, quoting, and contract execution
- Assist in managing renewals, expansions, and commercial conversations aligned to customer needs
- Maintain accurate account data, opportunity details, and activity tracking in Salesforce
- Collaboration & Customer Success
- Partner closely with Customer Success, Sales Engineering, Product, Support, and Finance to ensure positive customer outcomes
- Serve as a trusted point of contact for customers, responding to questions and coordinating internal resources
- Share customer feedback internally to improve messaging, process, and product alignment
Requirements
- 2–4 years of experience in sales, account management, customer success, or a customer‑facing commercial role
- Experience with software, SaaS, or cloud solutions strongly preferred
- Understanding of account expansion, renewals, and customer lifecycle management
- Strong written, verbal, and presentation skills
- Familiarity with CRM tools (Salesforce preferred)
- Ability to analyze account data and identify growth opportunities
- Comfortable learning and supporting technical products and engaging with both technical and business stakeholders
- Ability to work independently, manage priorities, and collaborate effectively in a fast‑paced environment
Associate Account Manager - Puppet EMEA (AP) employer: Delphix
Perforce is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Associate Account Manager role within the Puppet EMEA team. Employees benefit from comprehensive training and development opportunities, enabling them to build strong sales fundamentals and advance their careers. Located in a vibrant environment, Perforce encourages collaboration across teams, ensuring that every employee plays a vital role in driving customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager - Puppet EMEA (AP)
✨Tip Number 1
Network like a pro! Reach out to current employees at Puppet or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is gold in the job market.
✨Tip Number 2
Prepare for interviews by practising common questions related to account management and sales. We recommend role-playing with a friend or using mock interview tools to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in sales and account management. This can set you apart from other candidates and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Associate Account Manager - Puppet EMEA (AP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Associate Account Manager. Highlight your experience in sales, account management, and customer success, especially if you've worked with software or SaaS solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Mention specific experiences that demonstrate your ability to manage accounts and drive revenue growth.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this position, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing candidates who take the initiative to engage with us directly!
How to prepare for a job interview at Delphix
✨Know Your Stuff
Make sure you understand Puppet's products and how they fit into the SaaS landscape. Brush up on their features, benefits, and any recent updates. This will help you speak confidently about how you can support customers in expanding their use of these solutions.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your ability to manage accounts and drive revenue growth. Think about specific instances where you identified upsell opportunities or successfully managed renewals. Be ready to discuss these in detail during the interview.
✨Build Rapport
Since this role involves working closely with customers, practice building rapport quickly. Use active listening techniques and ask insightful questions to demonstrate your interest in their needs. This will show that you’re not just about sales, but genuinely care about customer success.
✨Familiarise Yourself with Salesforce
As you'll be maintaining account data and tracking activities in Salesforce, it’s a good idea to brush up on your CRM skills. If you have experience with Salesforce, be prepared to discuss how you've used it to manage accounts effectively in the past.
