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- Tasks: Lead and support care homes, ensuring high-quality services for young people.
- Company: Specialist healthcare provider focused on youth transitioning to adulthood.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Shape the future of residential care and impact young lives positively.
- Qualifications: Level 5 NVQ in Leadership and Management and five years in a senior role.
- Other info: Join a supportive leadership team committed to innovation and quality.
The predicted salary is between 46200 - 63800 £ per year.
Location:Walsall (with regular travel across the West Midlands region)
Contract Type:Full Time/Permanent
Working Hours: Monday – Friday (40 hours/per week)
Salary: £55,000 per annum
Our client is a specialist healthcare provider with residential care homes for young people transitioning to adulthood (16-24yrs) and is seeking an experienced and dedicated Operations Manager to join its senior leadership team. This is a key appointment at an exciting time of growth and development within the organisation. With their current services expansion across the West Midlands, they are looking for a care operations professional who can uphold their commitment to quality, drive improvement, and help shape the future of its residential children’s services.
The Role
As Operations Manager, you will report directly to the Director, Head of Safeguarding, and Head of Operations. You will be responsible for overseeing and supporting Registered Managers across the services, ensuring each home not only meets but exceeds the minimum CQC standard of ‘Good’. Your leadership will be instrumental in maintaining high-quality care and operational excellence across the region.
This role offers the chance to make a genuine impact in young lives while contributing to the growth of a progressive and supportive organisation.
Key Responsibilities
- Create and implement improvement and performance plans for residential homes
- Conduct regular supervisions and appraisals with Registered and Home Managers
- Deliver management development sessions and support managers through the CQC registration process
- Assist in the development and monitoring of action plans following audits and mock inspections
- Support safeguarding investigations, sickness review meetings, and complex case discussions
- Work collaboratively with the referrals team to conduct assessments and ensure suitable placements
- Build and maintain strong relationships with local authorities and key stakeholders
- Travel to services as required to provide hands-on support and oversight
- Drive continuous improvement through audits, monitoring visits, and strategic planning
Requirements
To be successful in this role, you will need to have:
- Level 5 NVQ in Leadership and Management, or an equivalent social care qualification
- At least five years’ experience in a senior Registered Manager or Operations role within residential children’s services (experience in adult services will also be considered)
- A thorough understanding of CQC requirements and safeguarding legislation within residential care settings
- A full UK driving licence and access to your own transport
- Proven experience in operational management and business development
Why Join?
This role offers a genuine opportunity to make a lasting impact on the lives of young people while contributing to the strategic growth of a forward-thinking organisation. You will be part of a supportive leadership team that values innovation, professional development, and quality-driven outcomes.
If you are a motivated leader with a passion for improving children’s residential services, we would like to hear from you.
Application Process
To apply, please submit your CV and a covering letter detailing your suitability for the role via the application link below.
Our client is committed to safeguarding and promoting the welfare of children and young people. If successful, you will be subject to satisfactory references and an enhanced DBS check.
If you would like to chat with one of our consultants, then why not book a meeting now.
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Operations Manager employer: Delphi Care Solutions Limited
Contact Detail:
Delphi Care Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about operations management. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to quality care and think of examples from your experience that align with their mission. This will show you’re not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Operations Manager role. We’ve got all the latest opportunities listed, and it’s the quickest way to get your application noticed!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in residential children's services and any leadership roles you've held. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving children's residential services and how your skills can help us achieve our goals. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive improvement and maintain high-quality care. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Delphi Care Solutions Limited
✨Know Your Stuff
Make sure you’re well-versed in the CQC standards and safeguarding legislation. Brush up on your knowledge of residential care settings, especially those for young people. This will show that you’re not just familiar with the role but also genuinely passionate about improving their services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve implemented improvement plans or conducted appraisals. Highlighting your experience in managing and developing others will resonate well with the interviewers.
✨Be Ready to Discuss Challenges
Expect questions about how you would handle complex case discussions or safeguarding investigations. Prepare some scenarios from your previous roles where you navigated difficult situations. This will demonstrate your problem-solving skills and ability to maintain high-quality care.
✨Build Rapport
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their current challenges and future goals. This shows that you’re not only interested in the position but also invested in the organisation’s mission and growth.
