Senior Consultant, Salesforce L2C Senior Functional Consultant - ER&I - Oil, Gas and Chemicals, Deloitte Digital

Connect to your Industry

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We are a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.

Connect to your opportunity

We are seeking an experienced and highly motivated Salesforce Senior Functional Consultant with a strong background in designing and delivering Salesforce solutions across the lead-to-cash business process lifecycle, with a specific focus on the Energy, Resources and Industrials (Oil, Gas and Chemicals) industries. The ideal candidate has deep industry expertise and can effectively translate business requirements into scalable and compliant Salesforce solutions across the lead-to-cash business process.

• Business Analysis, Configuration & Functional Design

• Perform business analysis, configuration and functional design activities across Discovery and Implementation project phases.
• Collaborate with business stakeholders across different functions involved in the lead-to-cash lifecycle.
• Plan and execute engaging, high quality functional workshops to elicit business needs.
• Design and document scalable and compliant Salesforce solutions to meet business needs, leveraging your Salesforce product knowledge, industry expertise and lead to cash process expertise.
• Support client Product Owners in the creation and upkeep of product backlogs, acting as a trusted advisor to provide recommendations based on understanding of business need, value drivers, industry expertise and Salesforce functional knowledge.
• Support clients in managing design scope.

• Project Management

• Contribute to the creation and management of workstream plans.
• Assist in the management of project delivery across end-to-end project lifecycle including change management, hypercare, testing and knowledge transfer.
• Identify, raise, manage and mitigate workstream risks and issues.
• Contribute to the development and management of high performing workstream teams to deliver high quality value to our clients.

• Roadmap planning

• Perform current and target state process design, including how business / organisational processes are enabled by technology.
• Create product and capability roadmaps that incorporate factors such as business priority, logical order of build, architectural transition states, timelines and cost, aligned to the service blueprint.
• Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences.

• Business Development Support

• Support RFP responses and other pre-sales activities.

Connect to your skills and professional experience

Overall, you are an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Background in client-facing Functional Consultant roles on large scale, digital transformation programmes enabled by Salesforce across an organisation's lead to cash lifecycle within the Energy, Resources and Industrials (Oil, Gas and Chemicals) industries.
• Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas.
• Experience in both Discovery and Implementation project phases.
• Experience with product roadmap definition.
• Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis).
• Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc.
• Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized teams preferred.
• Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences, including senior leadership.
• Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant or equivalent) are essential; CPQ, contracting and billing related product (Salesforce or other) experience preferred; Salesforce Revenue Cloud experience desirable.
• Experience collaborating across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success.
• Core project management experience, including risks, issues, actions and dependencies, as well as workstream level planning.
• Experience contributing to RFP responses and other pre-sales activities (e.g. storyboarding, research, demo set ups, pre-sales conversations, estimations etc.).
• Ability to travel (potentially abroad) to client sites 80-100% of the time.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That is what connects us. That is what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we will make an impact that matters.

Our hybrid working policy

You will be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That is why we will support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You will get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Our commitment to you

Making an impact is more than just what we do: it is why we are here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we are nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we will take your wellbeing seriously, too. Because it is only when you are comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we will make sure it never stops growing. Whether it is from the complex work you do, or the people you collaborate with, you will learn every day. Through world-class development, you will gain invaluable technical and personal skills. Whatever your level, you will learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you will experience a purpose you can believe in and an impact you can see. You will be free to bring your true self to work every day. And you will never stop growing, whatever your level.