Associate Director, Consumer - Technology Strategy and Transformation in London

Are you passionate about activating transformation and delivering outcomes for consumer sector clients, including those in Fast Moving Consumer Goods (FMCG), Retail, Travel, Hospitality and Professional Services? Do you look for opportunities to help businesses realise the benefits of technology by enabling people to use them well? Technology is driving innovation and huge competitive potential for businesses whilst also creating complexity, risk and significant cost increases in parallel. We are looking for talented people to join our Technology & Transformation team to help our clients drive their Digital Transformation - guiding clients to imagine the shape, size, and ethos of their organisation for the future, and defining an appropriate strategy, to help them achieve their ambitions.

We have a growing, diverse practice working across the UK and Europe on imagining, designing, and delivering that future. The breadth and depth of our capabilities enable us to be both trusted strategic advisors and implementation partners to our clients for their transformations.

Your team: Technology, Strategy & Transformation

Deloitte is a global Leader in Digital Technology & Business Consulting Services and provides advisory services to clients across Strategy, Operations, Human Capital and Technology. We are looking to grow our Tech Sourcing & Commercial Management space in the Technology Strategy & Transformation (TST) practice and are looking for leaders particularly at our Associate Director and Director Grades.

Our Technology Strategy & Transformation (TST) practice focuses on:

• Establishing technology as a key enabler of business strategy through the development of closely aligned and pragmatic IT strategic plans.
• Programme portfolio planning and development of roadmaps for technology-enabled business transformation programmes.
• Helping clients to obtain cost-effective IT solutions for the business.
• Helping IT organisations to achieve best-in-class performance, extending their existing delivery capabilities.
• Shaping, building, integrating and deploying tailored technology projects for topflight clients.
• Delivering specific technology solutions which address specific business needs and issues.

Typical engagements in Technology Strategy & Transformation (TST):

• IT Sourcing: Guide clients through the end-to-end procurement lifecycle, from developing optimal sourcing strategies and delivery models that meet business needs at optimal cost, to assessing vendor capabilities and commercial propositions. Provide recommendations for future-state solutions and manage the sourcing, selection, and seamless transition to new delivery models.
• IT Strategy: Assist clients to develop a technology strategy and roadmap that aligns with and supports their key business priorities. Ensure that IT can act as a key enabler to drive business value. Lead strategic planning, evaluation, and prioritisation of technology investments, in alignment with overarching business objectives and the long-term growth strategies of the clients.
• IT Operating Models: Support a senior IT leadership team or business sponsor to develop an IT Operating Model, outlining the strategic aims of the organisation, and defining the various components of the IT function, including roles, processes, controls and tools.
• IT Assessments: Undertake IT maturity assessments across all elements of the IT function – examine how business alignment, strategy, architecture, development and operations are currently being run, and seek to understand issues with capability, process and governance. Determine recommendations and develop a roadmap for execution of recommendations.
• IT Architecture: Identify and set out the architectural components that provide a framework to facilitate the provision of technology and business solutions.
• IT Transformation: Architect and shape major IT Transformation programmes for organisations. Run the Programme Management Office of a major change programme to deliver business and technology initiatives. Manage programme financials, establish benefits / KPI tracking.

Connect to your skills and professional experience

Candidates require a combination of management, consultancy, project delivery, and technical skills. You will be expected to demonstrate that you have experience of working with senior IT leadership teams and have in depth experience of leading and delivering projects and programmes for them.

As an Associate Director or Director and a leader in our business, your experience should demonstrate a proven track record and ability to:

• Lead the development and execution of comprehensive sourcing strategies, encompassing vendor selection, negotiation, contract management and transition across complex IT and business service landscapes. This involves optimizing vendor ecosystems to drive significant cost efficiencies, enhance service quality, and drive long-term value for clients.
• Spearhead comprehensive cost optimisation initiatives across IT functions, identifying and executing strategies to reduce expenditure without compromising service quality or strategic objectives. This involves developing robust business cases and implementation plans to achieve measurable financial benefits.
• Translate technology vision into actionable strategies that deliver measurable business outcomes and value.
• Demonstrate an innovative mindset combined with a keen interest in current thinking around transformation, change management, and disruptive technologies and business models that are shaping the landscape.
• Build, nurture, and leverage strategic client and stakeholder relationships at senior levels within organisations, fostering trust and collaborative partnerships essential for successful technology adoption and change.

Relationship / Market Growth

Demonstrate a track record of creating, selling, and delivering large-scale, value-led engagements, leveraging strong commercial acumen to lead opportunities and proposals that address key client challenges.

• Develop new and sell-on sales opportunities by promoting Deloitte propositions, capabilities and maintaining on-going client relationships.
• Act as a market maker by bringing in new, profitable clients to Deloitte, drive business development by cultivating and expanding executive-level client relationships, identifying new opportunities, and leading the development of compelling new proposals.
• Possess advanced negotiation skills to lead bids and manage the sales/negotiation process through to the signing of the engagement letter.
• Build and cultivate a personal contact network across Deloitte and in the global marketplace.

Client Service Delivery

Effectively shape, plan, staff, and lead large engagements or a portfolio of smaller engagements.

• Drive the robust measurement and realisation of tangible business value from technology investments and initiatives.
• Take responsibility for engagement financials, including client billing and cash collection.
• Have a strong understanding of Risk Management and how to protect the interests of both the client and Deloitte.
• Understand how to build teams to get the right mix of people and capabilities to best serve the client and strengthen the relationship.
• Have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture.

Quality, Innovation and Market Eminence

Shape the future of our practice by leading internal initiatives in proposition development, methodology enhancement and thought leadership.

• Actively contribute to knowledge capture and sharing, developing and elevating our capabilities and market presence in technology advisory.
• Lead or play a key role in coordinating an area of TST practice development (e.g. Training, Marketing, Communications or Recruitment).
• Drive innovation in the delivery of value realisation and cost optimisation services by leveraging Artificial Intelligence and other modern approaches/technologies to enhance the efficiency and quality of service delivery.

Deliver the Talent Contract

Lead and orchestrate multi-disciplinary teams, effectively leveraging onshore and offshore resources, in fast-paced project environments, showing personal resilience and strategic oversight, and the capacity to drive complex technology enabled initiatives to successful completion.

• Take a selfless interest in the development, success, wellbeing (and happiness) of engagement team members working for you.
• Support the career development of others by acting as a mentor or counsellor to teams and individuals within the business.

Requirements

All candidates must have full travel mobility and the right to live and work in the UK. The following skills and expertise are valued:

• Sourcing
• IT Transformation Programmes
• Quality Management

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).

The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.