Sheffield, United Kingdom | Posted on 13/11/2026
Location: Hybrid, Leeds or Sheffield, 2-3 days on site, 2 days from home
StartDate: January 2027
EndDate: 6 Months
DailyRate: Inside IR35: Daily Ratebreakdown
Traditional Daily Rate: £200 Per Day
The Team Leader – Underwriting / MortgageAdministration is responsible for leading a team of underwriting support staffwho follow a decision tree and lending criteria to determine whether mortgageapplications can proceed. The role provides day-to-day leadership, coaching,workload management, and quality oversight to support accurate, efficient, andcompliant lending decisions and case progression.
KeyResponsibilities
- Lead, support, anddevelop a team of underwriting and mortgage administration staff todeliver high-quality service and meet operational targets.
- Allocate and monitorworkloads to ensure applications, documentation, and case progression aremanaged efficiently.
- Oversee the preparation,checking, and processing of mortgage application documentation andsupporting information.
- Ensure cases areprogressed in line with internal procedures, decision trees, service-levelagreements, and regulatory requirements.
- Provide guidance on casequeries, documentation issues, and process-related escalations.
- Review work foraccuracy, completeness, and compliance with policy and quality standards.
- Coach team members to improve performance, technical knowledge, and customer service skills.
- Conduct regularone-to-ones, performance reviews, and team meetings.
- Support onboarding andtraining of new starters within the team.
- Identify processimprovements and contribute to initiatives that enhance efficiency andcustomer experience.
- Escalate complex cases,risks, or operational issues to management as appropriate.
- Prepare reports on teamperformance, case volumes, turnaround times, and quality metrics.
RequiredSkills and Experience
- Experience in mortgageadministration, underwriting support, or lending operations.
- Previous supervisory orteam leadership experience in a financial services or mortgageenvironment.
- Strong understanding ofmortgage processing, documentation requirements, lending workflows, anddecision-tree-based lending criteria.
- Excellent attention todetail and organisational skills.
- Ability to managecompeting priorities in a fast-paced environment.
- Strong communication andinterpersonal skills.
- Experience coaching,motivating, and developing team members.
- Good working knowledgeof mortgage systems, case management tools, and Microsoft Officeapplications.
- Understanding ofcompliance, risk, and quality standards within mortgage operations.
- Leadership and peoplemanagement
- Organisation andprioritisation
- Problem-solving
- Accountability
SuccessMeasures
- Team productivity andturnaround times
- Accuracy and quality ofcase processing
- Compliance with internalprocedures, decision trees, and regulatory requirements
- Contribution tooperational improvements
This role will involve 3 weeks training on site ateither Leeds or Sheffield
Team Leader – Underwriting / Mortgage Administration - Sheffield employer: Deloitte - Recruitment
Join a leading financial services organisation in Basildon, where we prioritise compliance and regulatory assurance in a supportive hybrid work environment. Our culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role as a Remediation Compliance Specialist. With a commitment to employee well-being and a collaborative atmosphere, we offer a unique chance to make a meaningful impact while enjoying the flexibility of working from home.
