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- Tasks: Lead and manage mortgage collections operations while building a high-performing team.
- Company: Join Deloitte, a global leader in professional services with a commitment to innovation.
- Benefits: Enjoy remote work flexibility and competitive pay through Rockford Payroll.
- Why this job: Make a real impact by improving customer support and compliance in the mortgage sector.
- Qualifications: Experience in mortgage collections is essential; bring your expertise to a dynamic team.
- Other info: This role is remote and offers a contract until the end of 2025, with potential for extension.
The predicted salary is between 43200 - 72000 £ per year.
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Operations Manager – Mortgage Collections, London
Location: London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
37c33ab9899d
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Job Description
This is a remote position.
Job Title: Operations Manager – Mortgage Collections
Location: United Kingdom, Remote
Contract Length: Till the end of 2025, extension into 2026
Competitive Day rate via Rockford Payroll
Role Overview:
Deloitte Operations are seeking a strategic, hands-on Operations Manager to lead the development and ongoing management of our clients\’ Mortgage Collections and Forbearance function. This individual will be instrumental in building operational frameworks, scaling the team, and ensuring compliance with all regulatory requirements. The ideal candidate will bring deep mortgage servicing expertise, a strong command of collections and hardship processes, and a proactive, solution-oriented approach to customer support.
Key Responsibilities:
- Design and implement end-to-end collections and forbearance operations, including workflows, policies, and quality assurance measures.
- Recruit, train, and manage a high-performing team of agents.
- Build scalable systems and processes that balance risk mitigation with customer empathy.
- Oversee day-to-day mortgage collections activities.
- Act as escalation point for complex customer scenarios.
- Collaborate with stakeholders, tech, and multiple teams.
#LI-Remote
Requirements:
Experience in mortgage collections.
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Operations Manager – Mortgage Collections employer: Deloitte - Recruitment
Contact Detail:
Deloitte - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Mortgage Collections
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in mortgage collections. This will not only help you understand the role better but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the mortgage servicing field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and implemented operational frameworks in previous roles. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Research Deloitte's values and recent projects related to mortgage collections. Tailoring your conversation to align with their mission and demonstrating how your skills can contribute to their goals will make a strong impression.
We think you need these skills to ace Operations Manager – Mortgage Collections
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Manager in Mortgage Collections. Familiarise yourself with the key requirements and expectations outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in mortgage collections and operations management. Use specific examples that demonstrate your expertise in building operational frameworks and managing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and solution-oriented approach. Mention how your background aligns with the role's requirements and express your enthusiasm for contributing to the company's success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Deloitte - Recruitment
✨Showcase Your Mortgage Expertise
Make sure to highlight your experience in mortgage collections during the interview. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your deep understanding of the industry.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Share examples of how you've recruited, trained, and managed teams in the past. Discuss your approach to building high-performing teams and fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex customer scenarios. Think of examples where you've successfully navigated difficult situations and how you balanced risk with customer empathy.
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory requirements related to mortgage collections. Be ready to discuss how you've ensured compliance in previous roles and how you plan to maintain it in this position.
