At a Glance
- Tasks: Lead operational onboarding and transformation for new clients in a dynamic financial services environment.
- Company: Join a globally recognised financial institution with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid work model, and the chance to shape operational excellence.
- Other info: Be part of a high-profile programme with excellent career growth opportunities.
- Why this job: Make a significant impact on client operations and drive change in a leading financial firm.
- Qualifications: Extensive experience in Transfer Agency Operations and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
We are supporting a leading global financial services organisation in the appointment of a Senior Vice President – Transfer Agency Operations Change Manager to support a large-scale operational onboarding and transformation programme within UK Transfer Agency Operations. This is a senior operational change role requiring extensive experience across Transfer Agency, Investment Operations, client onboarding, and operating model implementation within complex, regulated financial services environments.
The successful candidate will play a key role in delivering operational readiness for new client onboardings, coordinating cross-functional workstreams across Operations, Technology, Product, Risk, Controls and Client Services.
Key Responsibilities- Lead operational onboarding workstreams across UK Transfer Agency Operations for new and existing clients
- Drive delivery across people, process, systems, controls and data workstreams within an agile delivery environment
- Design and implement scalable operational processes, procedures, governance frameworks and MI/KPI reporting
- Coordinate closely with internal stakeholders including Operations, Technology, Product, Risk, Compliance and external vendors
- Manage operational readiness, cutover activities and transition into BAU operations
- Oversee process mapping, operating model enhancements and control improvements across Transfer Agency functions
- Support testing activity, defect resolution and implementation governance throughout onboarding lifecycle
- Manage RAID logs, dependencies, risks and escalation points across multiple concurrent onboarding projects
- Provide senior stakeholder updates and operational reporting to programme leadership
- Support and mentor operational teams throughout delivery and implementation phases
- Extensive experience within Transfer Agency Operations in asset servicing, custody, fund administration or investment banking environments
- Proven experience operating at Senior Vice President, Head of Operations or equivalent senior leadership level
- Strong operational change, implementation, onboarding or transformation experience within financial services
- Deep understanding of Investment Operations processes including reconciliations, settlements, corporate actions, client onboarding and operational controls
- Experience delivering operational readiness and onboarding solutions for new clients or platform migrations
- Strong stakeholder management experience across Operations, Technology, Product, Risk and Compliance teams
- Experience working within agile or project delivery environments managing multiple concurrent work streams
- Strong understanding of FCA regulated environments and operational risk/control frameworks
- Excellent communication, leadership and organisational skills
This is an excellent opportunity to join a high-profile operational change programme within a globally recognised financial institution, supporting critical client onboarding and operational transformation initiatives.
Senior Vice President, Client Operations Manager in Manchester employer: Deloitte - Recruitment
Join a leading global financial services organisation that prioritises employee growth and development, offering a dynamic work culture in the heart of Manchester. With a focus on operational excellence and transformation, this role provides unique opportunities to lead impactful projects while enjoying a hybrid work model that promotes work-life balance. The company fosters collaboration across diverse teams, ensuring that every employee can contribute to meaningful change within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those involved in Transfer Agency Operations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of operational change and onboarding processes. We recommend practising common interview questions related to client operations and having examples ready that showcase your experience.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience managing cross-functional teams and driving delivery across various workstreams. This is key for a Senior Vice President role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Vice President, Client Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Vice President, Client Operations Manager. Highlight your experience in Transfer Agency and operational change, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with the key responsibilities and required skills mentioned in the job description. Be genuine and let your personality shine through!
Showcase Relevant Experience:In your application, focus on showcasing your extensive experience in client onboarding and operational transformation. Use specific examples from your past roles to demonstrate your ability to manage multiple workstreams and deliver results in a regulated environment.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Deloitte - Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Transfer Agency Operations and the specific challenges faced in client onboarding. Familiarise yourself with the latest trends in financial services and be ready to discuss how your experience aligns with the role.
✨Showcase Your Leadership Skills
As a Senior Vice President, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams through operational changes or transformations, focusing on your approach to stakeholder management and cross-functional collaboration.
✨Be Agile and Adaptable
Since this role involves working in an agile environment, be prepared to discuss your experience with agile methodologies. Share specific instances where you've managed multiple workstreams and adapted to changing priorities while ensuring operational readiness.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's operational transformation initiatives and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
