Agile Coach in London

Location: Central London Hybrid Working Model – with 2/3 days in client office (must be in commutable distance to London).

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. With a global network of member firms in more than 150 countries and territories, we serve four out of five Fortune Global 500® companies. Our professionals are committed to making an impact that matters, delivering excellence in a challenging and dynamic environment.

This is an exciting opportunity to support Deloitte Operations and work with a leading Tier 1 Banking client and support their better ways of working.

Role Overview

The Agile Coach will predominantly work at the feature team level, providing expert guidance to optimize agile practices and enhance the flow of work. Experience working with Agile Release Trains (ARTs) is highly beneficial. The role involves close collaboration with Scrum Masters, Product Owners, and other key stakeholders to foster agile maturity and continuous improvement across teams and ARTs.

Key Responsibilities

• Collaborate with Scrum Masters and Product Owners to optimize agile ways of working and improve the flow of work within feature teams.
• Support Program Increment (PI) Planning and other critical ART-level ceremonies such as PO sync meetings and key events.
• Assist teams in prioritizing backlogs, breaking down work from epics to features to user stories, and supporting estimation activities.
• Provide coaching and support at ‘Level 2’ to ARTs (team of teams), acting as a key point of contact for Scrum Masters operating at ‘Level 3’.
• Work closely with Customer Journey Lab leads to provide guidance on enhancing agility within teams aligned to customer journeys.
• Model agile best practices, ensuring the effectiveness of events across all levels and promoting accurate sizing of work.
• Demonstrate a clear understanding of Scrum Master and Product Owner roles, supporting individuals to operate effectively in these roles.
• Build and maintain strong relationships with stakeholders, communicating ideas clearly and concisely to drive agile adoption and improvement.

Qualifications and Experience

• Preferably holds a SAFe (Scaled Agile Framework) training qualification.
• Hands-on experience working in a SAFe environment is highly desirable; considered a must-have for initial recruitment tranche.
• Proven experience coaching agile teams at the feature team level, with additional experience supporting ARTs being advantageous.
• Strong knowledge of agile frameworks, particularly Scrum and SAFe, including practical application in real-world settings.
• Excellent facilitation skills for agile ceremonies and events at both team and ART levels.
• Ability to influence and guide teams and leadership towards agile best practices and continuous improvement.

Skills and Competencies

• Exceptional communication skills, capable of articulating complex agile concepts in a clear and concise manner.
• Strong relationship-building skills with the ability to engage and influence stakeholders at multiple organizational levels.
• Analytical mindset with the ability to assess team dynamics and workflow to recommend improvements.
• Proactive and adaptable, able to work effectively in a dynamic, fast-paced environment.
• Demonstrated ability to model and instill best practices in agile event facilitation and work sizing.

Reporting and Collaboration

The Agile Coach will report to the Agile Delivery Lead or equivalent and will collaborate closely with Scrum Masters, Product Owners, ART leadership, and Customer Journey Lab leads to drive agile transformation and maturity.