At a Glance
- Tasks: Enhance service delivery using ITIL best practices and support continuous improvement initiatives.
- Company: Join a dynamic team within the Close Support Partner Cyber Resilience Programme.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact on service management and improve IT operations.
- Qualifications: Experience with ITIL processes and strong collaboration skills required.
The predicted salary is between 40000 - 50000 € per year.
Corsham, United Kingdom | Posted on 11/05/2026
Security: SC clearance, Sole UK national
Duration: Finish date: 25 September 2026 – likely extension
Location: Hybrid, min 2 days per week in Corsham
Role Purpose: To provide expert ITIL-aligned service management support within the Close Support Partner Cyber Resilience Programme team, ensuring efficient and effective service operations and continuous improvement. This role involves applying ITIL best practices to enhance service delivery, support key service management processes, and contribute to the overall maturity of service management capabilities within the programme.
Key Responsibilities:
- Apply ITIL best practices to enhance the efficiency and effectiveness of service delivery within ESD.
- Support the implementation and adherence to ITIL processes, including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Assist in the monitoring and reporting of service performance against agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Collaborate with service owners, operational teams, and stakeholders to identify areas for service improvement and contribute to Continuous Service Improvement (CSI) initiatives.
- Contribute to the development and maintenance of service management documentation, policies, and procedures.
- Facilitate communication and coordination between various IT teams and business units to ensure seamless service operations.
- Provide guidance and support on ITIL principles to team members and stakeholders as required.
Core Skills:
ITIL Service Management Specialist employer: Deloitte - Recruitment
As an ITIL Service Management Specialist at our Corsham location, you will join a dynamic team dedicated to enhancing service delivery through ITIL best practices. We pride ourselves on fostering a collaborative work culture that values continuous improvement and professional growth, offering opportunities for training and development in a hybrid working environment. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where your contributions directly impact the success of our Cyber Resilience Programme.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Management Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to ITIL and service management. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can highlight your ITIL projects and achievements. This gives potential employers a tangible way to see what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITIL Service Management Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITIL Service Management Specialist role. Highlight your experience with ITIL best practices and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can contribute to our Cyber Resilience Programme. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your expertise in service delivery and continuous improvement. Use metrics where possible to show the impact of your work – numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Deloitte - Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in previous roles, especially in areas like Incident Management and Change Management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled service delivery challenges in the past. Think about specific incidents where you identified a problem, implemented a solution, and improved service performance. This will demonstrate your ability to contribute to Continuous Service Improvement initiatives.
✨Familiarise Yourself with SLAs and OLAs
Since monitoring service performance against SLAs and OLAs is key in this role, be prepared to discuss your experience with these agreements. Bring examples of how you've ensured compliance and what metrics you used to measure success.
✨Emphasise Collaboration and Communication
This role involves working closely with various teams, so highlight your teamwork skills. Share instances where you've facilitated communication between IT teams and business units to ensure smooth operations. This will show that you're not just a technical expert but also a great collaborator.
