At a Glance
- Tasks: Enhance IT service delivery using ITIL best practices and support continuous improvement initiatives.
- Company: Join a dynamic team within the Close Support Partner Cyber Resilience Programme.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to work in a fast-paced, innovative setting with potential for extension.
- Why this job: Make a real impact on IT service management in a collaborative environment.
- Qualifications: ITIL qualification and experience in IT Service Management required.
The predicted salary is between 40000 - 50000 € per year.
Corsham, United Kingdom | Posted on 11/05/2026
Security: SC clearance, Sole UK national
Duration: Finish date: 25 September 2026 – likely extension
Location: Hybrid, min 2 days per week in Corsham
Role Purpose: To provide expert ITIL-aligned service management support within the Close Support Partner Cyber Resilience Programme team, ensuring efficient and effective service operations and continuous improvement. This role involves applying ITIL best practices to enhance service delivery, support key service management processes, and contribute to the overall maturity of service management capabilities within the programme.
Key Responsibilities:
- Apply ITIL best practices to enhance the efficiency and effectiveness of service delivery within ESD.
- Support the implementation and adherence to ITIL processes, including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Assist in the monitoring and reporting of service performance against agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Collaborate with service owners, operational teams, and stakeholders to identify areas for service improvement and contribute to Continuous Service Improvement (CSI) initiatives.
- Contribute to the development and maintenance of service management documentation, policies, and procedures.
- Facilitate communication and coordination between various IT teams and business units to ensure seamless service operations.
- Provide guidance and support on ITIL principles to team members and stakeholders as required.
Core Skills & Experience Required:
- Demonstrable ITIL qualification (e.g., ITIL Foundation, ITIL Practitioner, or ITIL Managing Professional).
- Proven experience in an IT Service Management role, applying ITIL principles in a practical operational environment.
- Strong understanding of IT service delivery processes and best practices.
- Ability to work effectively with diverse technical and non-technical stakeholders.
- Excellent communication, interpersonal, and organisational skills.
- Experience in contributing to service improvement initiatives and process optimisation.
- Ability to work proactively and independently, managing multiple priorities in a dynamic environment.
- Experience with Service Management tools (e.g., ServiceNow, Remedy).
- Familiarity with Defence Digital or government IT environments.
- Additional certifications in related areas (e.g., Lean IT, Agile).
ITIL Service Management Specialist in Corsham employer: Deloitte - Recruitment
As an ITIL Service Management Specialist at our Corsham location, you will join a dynamic team dedicated to enhancing service delivery through ITIL best practices. We pride ourselves on fostering a collaborative work culture that values continuous improvement and professional growth, offering opportunities for training and development in a supportive environment. With a hybrid working model and a focus on employee well-being, we ensure that our team members can thrive both personally and professionally while contributing to critical cyber resilience initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Management Specialist in Corsham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ITIL service management. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with ITIL processes and service improvement initiatives. We want to see how you’ve made a difference in previous roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITIL Service Management Specialist in Corsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITIL Service Management Specialist role. Highlight your relevant experience and skills that align with the job description, especially your ITIL qualifications and service management experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific ITIL practices you've implemented and how they improved service delivery in your previous roles.
Showcase Your Communication Skills:Since this role involves collaboration with various teams, emphasise your communication and interpersonal skills. Share examples of how you've effectively communicated with both technical and non-technical stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Deloitte - Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in real-world scenarios, especially in areas like Incident Management and Change Management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Service Improvement Experience
Prepare examples of how you've contributed to service improvement initiatives in your previous roles. Highlight specific projects where you identified issues and implemented solutions that enhanced service delivery. This will demonstrate your proactive approach and ability to drive continuous improvement.
✨Communicate Clearly with Stakeholders
Since this role involves working with diverse technical and non-technical stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully facilitated communication between teams. This will showcase your interpersonal skills and ability to bridge gaps between different groups.
✨Familiarise Yourself with Relevant Tools
If you have experience with Service Management tools like ServiceNow or Remedy, be prepared to discuss it. If not, do a bit of research on these tools and their functionalities. Showing that you're familiar with the tools used in the industry will give you an edge and demonstrate your readiness for the role.
