Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]
Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]

Glasgow Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead Dynamics 365 CRM projects, guiding clients to achieve their business goals.
  • Company: Join Deloitte, a global leader in technology and transformation services.
  • Benefits: Enjoy hybrid working, professional development, and a supportive team culture.
  • Why this job: Make a real impact while collaborating with diverse teams on exciting projects.
  • Qualifications: Strong expertise in Dynamics 365 and relevant Microsoft technologies required.
  • Other info: Flexible working arrangements to balance your career and personal life.

The predicted salary is between 43200 - 72000 £ per year.

Edinburgh, Glasgow, Leeds, London, Manchester, Newcastle

Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solutions Architects to join our firm and grow with us. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues will help clients achieve their outcomes for CRM.

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

Your responsibilities:

  • Discovery: Utilising your knowledge of Dynamics 365 combined with a community of subject matter experts and stakeholders you will develop a rich understanding of client strategic goals, current challenges, and overall needs. You will engage in discovery activity; capturing functional and non-functional requirements across a client’s CRM, infrastructure, data/integration and compliance domains.
  • Design: Understand what our clients need to help them get the best from their Dynamics platform. Using your in-depth subject matter expertise, you will advise our customers in developing their Enterprise CRM roadmap.
  • Delivery: Oversee and guide the delivery of Dynamics implementations, helping maintain a relentless focus on delivering quality solutions which meet our customers’ needs.
  • Thought leadership: Alongside the work you do with our clients, you will also guide and contribute to our thought leadership to keep us at the cutting edge in the world of Dynamics. You will provide technical input into our proposals and business development activities to ensure that we are credible and competitive in the market.
  • Teamwork: Last but not least, you will be proud to lead and be part of diverse teams within an inclusive team culture where people are recognised for their contribution.

We would like our candidates to demonstrate a majority of the following essential skills:

  • You’ll have strong expertise in understanding how Dynamics 365 CE / CRM solutions drive success, and deliver value for clients, in a business context. As well as experience in other areas of the Microsoft ecosystem including Azure, Power Platform, M365, and Active Directory.
  • Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs.
  • Hold an advanced Microsoft Dynamics 365 CE / CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing / Sales / Customer Service Functional Consultant Associate or equivalent.
  • Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and providing support for the implementation of Dynamics solutions.
  • Excellent technical communication skills, including the ability to get across complex/technical issues to non-technical audiences.
  • Experience contributing to RFP responses and other sales activities.
  • Relevant experience in the Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE / CRM.
  • Relevant experience in either Technology and Transformation or one of the following industries: Public Sector (awareness of GDS standards), Financial Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent.
  • Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder.
  • Field Service, HR, F&O or equivalent.
  • Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology.
  • Experience with process mapping and development of end-user training materials.

If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Our hybrid working policy: You’ll be based in the UK with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...] employer: Deloitte LLP

Deloitte is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth, you will have access to world-class development opportunities and a supportive culture that values diversity and inclusion. Our hybrid working policy allows for flexibility, ensuring you can balance your professional and personal life while making a meaningful impact on clients across various industries.
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Contact Detail:

Deloitte LLP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]

✨Tip Number 1

Familiarise yourself with the latest features and updates in Dynamics 365. Being well-versed in the current capabilities will not only boost your confidence but also demonstrate your commitment to staying at the forefront of technology during interviews.

✨Tip Number 2

Network with professionals already working in Dynamics 365 roles, especially those at Deloitte. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your application process.

✨Tip Number 3

Prepare to discuss real-world examples of how you've successfully implemented Dynamics solutions in previous roles. Highlighting specific challenges you faced and how you overcame them will showcase your problem-solving skills and practical experience.

✨Tip Number 4

Stay updated on industry trends related to CRM and cloud transformation. Being able to speak knowledgeably about how these trends impact businesses will set you apart as a candidate who understands the broader context of your role.

We think you need these skills to ace Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]

Expertise in Dynamics 365 CE / CRM solutions
Knowledge of Microsoft ecosystem (Azure, Power Platform, M365, Active Directory)
Advanced Microsoft Dynamics 365 CE / CRM functional certification
Experience in systems strategy and requirements development
Proficient in planning and executing testing and training
Technical communication skills for non-technical audiences
Experience in RFP responses and sales activities
Strong experience as a Technical Consultant or Architect in Dynamics 365
Familiarity with Microsoft AI capabilities (Dynamics 365 Copilot, Nuance, OpenAI Service Builder)
Experience in high-level project planning and agile Scrum methodology
Process mapping and development of end-user training materials
Understanding of industry-specific standards (e.g., GDS for Public Sector)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE/CRM solutions and other relevant Microsoft technologies. Use specific examples that demonstrate your expertise in delivering value to clients.

Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and transformation. Mention how your skills align with Deloitte's values and the specific responsibilities of the Senior Manager role.

Showcase Relevant Experience: Detail your experience leading workshops, gathering requirements, and implementing Dynamics solutions. Highlight any certifications you hold, especially those related to Microsoft Dynamics 365.

Demonstrate Thought Leadership: Include examples of how you've contributed to thought leadership in your field. This could be through writing articles, speaking at events, or participating in industry discussions related to Dynamics 365 and CRM solutions.

How to prepare for a job interview at Deloitte LLP

✨Showcase Your Dynamics 365 Expertise

Make sure to highlight your strong understanding of Dynamics 365 CE/CRM solutions during the interview. Be prepared to discuss specific projects where you've successfully implemented these solutions and how they drove value for clients.

✨Demonstrate Your Leadership Skills

As a Senior Manager, you'll need to lead diverse teams. Share examples of how you've guided teams in previous roles, particularly in delivering quality solutions and maintaining a collaborative environment.

✨Prepare for Technical Questions

Expect technical questions related to Microsoft technologies like Azure, Power Platform, and M365. Brush up on your knowledge of these areas and be ready to explain complex concepts in simple terms, as you may need to communicate with non-technical stakeholders.

✨Align with Deloitte's Values

Familiarise yourself with Deloitte's core values: integrity, inclusion, collaboration, and measurable impact. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your work.

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]
Deloitte LLP
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  • Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineer[...]

    Glasgow
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-07-09

  • D

    Deloitte LLP

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