Senior Consultant, Enterprise Operations Transformation, Local and Regional Government

Our Enterprise Operations and Transformation (EOT) team is focused on transforming Public Sector services for the future, and Local and Regional Government (LRG) is one of our priority growth areas. LRG is at a pivotal moment in its history, with the devolution white paper setting out aims to equip it with greater levels of autonomy, decision making, and financial accountability than ever before. This presents a real opportunity to shape the future of public services and make a real difference in the lives of people and communities.

We are actively seeking Senior Consultants to join our high-performing team. In this role, you’ll be joining the top Operations practitioners in the sector, working on high impact projects to build our capability and help us realise our vision: to consistently make an impact that matters for our regional clients, their people, their communities, and society as a whole.

If you are looking for a role in a fast-paced, exciting environment where you can make a significant contribution and impact in the LRG sector, then this is the opportunity for you.

You will work as part of a team of LRG specialists, supporting clients to solve their most difficult problems. The work is complex, demanding, and challenging, but also incredibly interesting and fulfilling.

In a constantly changing and complex environment, our clients value the combination of deep sector and technical expertise we bring to helping them transform their core business and operations. We help them prepare for growth, adapt to budgetary constraints, embrace the digital agenda, and maximise operational efficiency – focusing on the full life cycle of enterprise design and operations transformation.

While we have our approaches and methods, we believe in listening first and foremost, helping to deliver change that truly matters to our clients.

We work across a range of capability areas, including but not limited to:

• Understanding the as-is and to-be for the organisation, in order to create the optimal business architecture for successful strategy realisation in a digital age.
• Helping our clients to obtain long-lasting, self-sustaining improvement capabilities.
• Transforming clients processes at a business, functional or local level.
• Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income.
• Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers, and staff.
• Considering wider change across the sector to support our clients in organising in a way that delivers both Government and local requirements.

As a Senior Consultant, you will be responsible for owning day-to-day client relationships, and will manage workstreams within a broader project or programme to produce high-quality outcomes. You may have management responsibilities for junior team members and will be required to provide direction, support, and coaching.

Core consulting skills:

• You will need to demonstrate core consulting skills such as narrative building, presentation skills, and relationship building, to quickly build client rapport and foster a shared understanding.

Delivery:

• You will shape project structure, own a workstream and set of deliverables, and contribute to internal and client discussions; clearly putting across your point of view, using critical thinking to account for project and industry context. You will be responsible for leading workshops, preparing material, and conducting interviews.

Teaming:

• You will embody Deloitte’s values and actively promote a culture of respect and inclusion, support and developing junior team members, and actively manage your work and development against your goals.

Building the team:

• You will actively lead and contribute to the development of the Local and Regional Government and Public Sector Operations teams, including business development, team events, training, and recruitment.

To achieve the above skills at the standard expected in Deloitte and by our clients we will look for the following experience:

• An awareness of the significant issues faced in the LRG sector and an interest in innovative solutions and strategies to transform it.
• Experience in Target Operating Models, continuous improvement, process transformation, cost optimisation or service design, ideally within a client environment or consulting firm, with clear workstream and/or deliverable accountability.
• Experience of influencing in high-profile, complex situations where stakeholders do not always agree about methods, decisions, and strategic direction.
• Ability to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts.
• Excellent interpersonal skills and an ability to work in collaborative, multi-disciplinary environments.
• Ability to adapt to rapidly changing circumstances and to think creatively to solve client issues.
• A logical and methodical approach to analysis and problem solving, with an ability to think laterally and build and challenge business cases.
• Excellent ability in Microsoft Office, particularly in PowerPoint and Excel.
• Knowledge of business design and business architecture practices or cost transformation.
• Knowledge of digital transformation and/or Local Government Reform.
• Experience and ability to operate and understand Project and Programme management disciplines, including production of project plans, key quality programme deliverables, and working and delivering to strict time constraints.

Our hybrid working policy:

You’ll be based in London, Manchester, Bristol, Edinburgh or Glasgow with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.