At a Glance
- Tasks: Lead global cloud operations, ensuring high performance and reliability of services.
- Company: Join Deloitte, a leader in professional services with a collaborative culture.
- Benefits: Enjoy flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your unique perspective and wellbeing.
- Why this job: Make a real impact in cloud technology while developing your leadership skills.
- Qualifications: Experience in IT operations and public cloud management is essential.
The predicted salary is between 43200 - 72000 £ per year.
Birmingham, Milton Keynes, Reading, St Albans
Overview
Deloitte Cloud Services, reporting to the office of the Global CTO, is seeking a Senior Manager for Public Cloud Operations. This leadership role is responsible for overseeing the operational excellence, availability, reliability, of DCS’ public cloud platform that serves Deloitte member firms & businesses worldwide.
Connect to your opportunity
Deloitte Cloud Services, reporting to the office of the Global CTO, is seeking a Senior Manager for Public Cloud Operations. This leadership role is responsible for overseeing the operational excellence, availability, reliability, of DCS’ public cloud platform that serves Deloitte member firms & businesses worldwide.
This position will ensure that cloud services meet or exceed service level agreements (SLAs), comply with global technology and cyber standards, and opertional responses are aligned with relevant compliance frameworks. This role requires strong stakeholder management skills and a proactive approach to continuous service improvement.
Key Responsibilities
- Operational Leadership: Lead the global operations of public cloud environments (e.g., AWS, Azure, GCP), ensuring high availability, performance, and reliability of platform services delivered to Deloitte member firms.
- Define, monitor, and report on SLAs and key performance indicators (KPIs) for cloud services. Proactively address service issues and drive root cause analysis and resolution.
- Incident & Problem Management: Oversee incident response, escalation, and resolution processes for cloud services. Lead post-incident reviews and implement corrective actions to prevent recurrence.
- Compliance & Security: Ensure all cloud operations adhere to Deloitte’s technology standards, cyber security policies, and international compliance frameworks (such as ISO 27001, SOC 2, GDPR, etc.). Collaborate with cyber and compliance teams to address audit requirements.
- Stakeholder Management: Serve as the primary point of contact for member firm stakeholders regarding cloud operations. Manage expectations, communicate service status, and ensure alignment with business objectives.
- Manage and mentor a global team of cloud operations professionals. Foster a culture of accountability, collaboration, and continuous learning.
- Occasional off-hours on call escalation support required.
Connect to your skills and professional experience
- Bachelor’s degree, or equivalent, in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred.
- Relevant experience in IT operations, with experience in public cloud operations and service management.
- Advanced skills with IT Service Management incident & request management tools such as Service Now
- Demonstrated experience managing large-scale, global cloud environments (AWS, Azure, GCP and on-prem/ workspaces).
- Proven track record of managing SLAs, KPIs, and service delivery in a complex, multi-stakeholder environment.
- Strong knowledge of technology standards, cyber security standards, and compliance frameworks (e.g., ISO 27001, SOC 2, GDPR, NIST).
- Exceptional stakeholder management and communication skills, with experience working across diverse geographies and cultures.
- Experience leading and developing high-performing, distributed teams.
- Strong analytical, problem-solving, and decision-making abilities.
Preferred Qualifications
- Professional certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Professional Cloud Architect).
- ITIL, COBIT, or similar service management certification.
- Experience with automation, monitoring, and cloud management tools.
- Familiarity with DevOps practices and tools.
- Experience working in a professional services or global enterprise environment
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
\"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable.\"
Our hybrid working policy
You’ll be based in Birmingham, Milton Keynes, Reading or St. Albans with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Senior Cloud Operations Leader, Senior Manager in Reading employer: Deloitte LLP
Deloitte is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture that embraces flexibility through hybrid working arrangements. With a commitment to operational excellence in cloud services, employees are empowered to lead impactful projects while benefiting from continuous learning opportunities and a supportive environment that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Operations Leader, Senior Manager in Reading
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Create a personal project or case study relevant to the challenges Deloitte LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Senior Cloud Operations Leader, Senior Manager in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deloitte LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deloitte LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deloitte LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
