Associate Director, Salesforce Technical Architect with AI in Manchester

Are you excited about how technology is enabling Front Office transformation for FMCGs? Are you passionate and enthusiastic about solving product and architecture challenges with consumer goods sales processes, including Trade Promotion Management and Retail Execution? Could you support clients on making architectural choices on the Salesforce platform, balancing performance, scalability and cost? Have you designed and/or delivered Consumer Goods Cloud programmes? Can you think on your feet and adapt where necessary? If any of the above sound like you, then this could be the role for you!

At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.

Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines to imagine, deliver and run forward-thinking, business focused and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture.

In this role, you will:

• Lead work stream on a large-scale Salesforce related, acting as a Technical Leader for other technical team members as part of a project or client engagement, including managing expectations, quality, task distribution and being accountable for all technical outputs on the engagement.
• Lead workshops to understand and document client needs from a Salesforce and wider connecting enterprise architecture perspective, leveraging knowledge of new and upcoming features available in the ecosystem, as well as limitations, risks and considerations, to support business and technical decision making.
• Provide technical leadership and guidance to development teams, setting clear expectations, effectively delegating tasks, and taking ownership of the overall technical success of projects.
• Lead the development and implementation of solutions, ensuring adherence to architectural principles, best practices, and industry standards.
• Translate and communicate technical requirements and solutions to the business using story-based narratives, clearly present strategies, options and recommendations to executive level stakeholders.
• Manage key client stakeholders, acting as the main point of contact for Salesforce technical solutions and offering a strategic view of the wider technology landscape and emerging trends.
• Independently lead pre-sales activities, shaping our end-to-end proposition and translating clients’ high-level business goals into innovative architectural solutions.
• Mentor and coach more junior technical talent, as well as defining and driving the continuous improvement of industry differentiating architectural standards, approaches, frameworks and tools.
• Effectively communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders.

The following experience is essential:

• Significant technical experience as a Technical Lead and Architect, with experience of hands-on development of custom code solutions on Salesforce using Apex, Visualforce, Aura and LWC.
• Deep architectural understanding and experience in integration approaches, patterns and standards used in the Salesforce landscape.
• Experience in SDLC, DevOps and DevSecOps patterns and enterprise tools.
• Experience working on projects executed using an Agile delivery framework.
• Ability to travel (potentially abroad) to client sites 80-100% of the time.
• Hold relevant Salesforce certifications including Application Architect and System Architect or equivalent.

The successful applicant will also be:

• Confident and articulate in your communication style, with excellent presentation, verbal and written communication skills.
• A brilliant listener, building rapport and developing trusted relationships with a diverse set of senior client’s technical stakeholders.
• Comfortable creating high quality, clear, comprehensive, useful technical documentation.
• Security Check (SC) clearance (already obtained) or above, or immediate eligibility for Security Check clearance, is preferred.

Connect to your skills and professional experience. Act as the subject matter expert for Agentforce AI, designing and implementing AI agent-based solutions that address specific client challenges. Develop strategies for integrating Agentforce AI with existing enterprise systems, data sources, and other AI/ML models. Oversee the deployment, configuration, customisation, and ongoing management of Agentforce AI instances and agent workflows.

Our hybrid working policy allows you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.