Senior Manager, ServiceNow Solution Architect, Technology & Transformation in London

At Deloitte we help clients around the world resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients' most pressing needs.

As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network.

In the Solution Architect role, you will partner with our clients to define impactful solutions and drive valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.

• Solution Delivery

• Design and architect end to end solutions across multiple ServiceNow modules, considering the implications of proposed solutions across operationality, maintainability, and user experience.
• Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape.
• Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner.
• Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design.
• Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions.
• Define and lead solution design sessions and workshops with clear agendas and goals.
• Uphold and drive adherence to architecture and governance standards, delivering robust, adaptable, and scalable solutions in accordance with ServiceNow best practice.
• Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change.
• Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers.
• Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material.
• Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction.

• Accelerate our Business Development

• Play a vital role in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.
• Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients.
• Present in oral sales phases and credentialise Deloitte's expertise.
• Able to lead a team to create Demos, proof of concepts to support in the sales cycle.

• Foster the growth of our people

• Provide guidance and support to team members within program delivery and our op unit.
• Mentor and coach team members to help them develop their skills and advance their careers.
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understand and contribute to the firm's commitment to creating a more inclusive environment.
• Develop eminence and collaborate with wider Enterprise Architectural communities.

We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Depending on target grade, proven experience in working in the Enterprise Service Management industry, with proven experience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM.

Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNow's product suite (Integration Hub, Workflow Data Fabric).

Demonstrated ability to work in a fast paced, challenging, and varied environment. Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler.

Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications.

You must have the possession of security clearance, or ability to receive security clearance.

Not essential but preferred experience, skills, and certifications include: Certified ServiceNow CMA and/or CTA, familiarity with Discovery and Service Mapping approaches, familiarity with GenAI/Agentic AI/NowAssist, certified in Prince2 and/or Agile disciplines, certified in ITIL v3/4 Foundation or higher certifications.

Distinctive thinking, deep expertise, innovation and collaborative working. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.