Senior Manager, Government & Public Services, Strategy & Transformation, Operations Industry & [...] in London

The public sector is facing unprecedented challenges and opportunities, driven by technological advancements, evolving citizen expectations, and increasing pressure for efficiency and effectiveness. Deloitte's Government and Public Services (GPS) practice is dedicated to helping public sector clients navigate this complex landscape and emerge as leaders in a rapidly changing world. We are committed to transforming the way public sector services are designed and delivered. We work with clients across central and local government, regulatory bodies, transportation, security and justice, defence, education, and health, leveraging deep sector and technical expertise to drive impactful change.

Our Strategy & Transformation team focuses on helping public sector clients adapt to the evolving landscape, reimagine their operations, and achieve their strategic objectives. We offer end-to-end support, from operating model design and process re-engineering to digital transformation and service design.

As a Senior Manager in this practice, you will have the opportunity to be a future leader internally within Deloitte and in our clients' eyes. You will have the chance to take on responsibility early on in your career and develop your skills in managing projects and budgets. You will start to take on responsibility in managing diverse teams within an inclusive team culture where people are recognised for their contribution. In addition, this role will allow you to be creative in developing client solutions.

To be successful in this role you will work as part of a team of industry specialists providing consulting services to major Public Sector clients, so you will quickly build upon your existing knowledge, to become an expert in your field.

Your responsibilities will include:

• Owning and independently managing the end-to-end responsibility for the delivery of an engagement or major workstream – including developing work plans for engagements, proactively identifying and managing strategic risks, leading and supporting team members – to enable clients to achieve new performance highs.
• Managing the quality of team outputs presented for senior-level review (Deloitte & client).
• Managing and leading teams to deliver operations transformation for clients, often driven by new digital capabilities and services, in line with client net zero and sustainability ambitions.
• Building on your leadership skills and leveraging your interest to inspire others, nurture strong relationships, and create a true followership.
• Understanding and anticipating client needs based on an excellent understanding of the Public Sector, developing strong client relationships.
• Working with a range of stakeholders across all levels – both internally within Deloitte and in client organisations.
• Managing and coaching junior project members, supporting their wellbeing, development and career trajectory (c.5-7).
• Contributing to and leading on business development activity, in conjunction with more senior team members.
• Proactively driving internal practice development by participating in proposition and methodology development and supporting knowledge capture and sharing.

At Deloitte, we encourage you to be yourself, and we give you the freedom to contribute creatively while you also learn, develop and make your mark. You will have the opportunity to work across a range of projects, building your skills and experience on the job. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines and drawing on our market leading methods, and our global assets and tools.

Whatever your aspirations, we offer a highly inclusive, collaborative workplace to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Our development and career progression framework will help you develop the skills and capabilities to succeed, enabling you to become a leader responsible for real and lasting impact. You will have a support system of career development advisors, the guidance of project leaders, and partnership with your colleagues and teammates at every turn. You will benefit from our global scale and capability, as well as from the speed and nimbleness of our close-knit teams.

There is no standard model for Deloitte Senior Managers. We look for talented problem-solvers with intellectual curiosity who are ready to be active members of a client team, as well as of the firm-wide community. Senior Managers are typically involved in every phase of an engagement, from proposal research to final implementation.

Strong knowledge and understanding of the key issues and trends in Government in the UK Public Sector and subject matter expertise in one or more specific areas of delivery such as regulation, higher education, transport, the environment, grant-making, and energy/net zero or equivalent.

Significant previous consulting experience in a strategy or transformation context OR experience working within a public sector body or government organization.

Excellent project and programme management disciplines, including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints.

Experience of managing projects or workstreams on operational improvement, strategy, or digital transformation projects.

Strong stakeholder management and relationship building skills to collaborate, influence, and inform.

Supporting, managing, and leading team members.

Knowledge of one or more core consulting disciplines including:

• Digital Transformation
• Process improvement
• Cost reduction
• Service Design

Experience of the business development lifecycle including identifying market opportunities, developing relationships, developing tender responses.

Understanding of AI and Data.

Our hybrid working policy allows you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.