Senior Manager, GBS - Finance Transformation, UK in London

Our Global Business Services (GBS) practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both blue-chip and challenger enterprises, the GBS team has the breadth and depth to deliver tailor-made solutions from conception to completion across all industry verticals and corporate functions. As the GBS model increasingly becomes the digital transformation engine for the wider organisation, the Deloitte GBS team brings the combined functional and technological expertise to support clients in their development of digital strategies and implementation of next generations digital solutions.

We are looking for talented Senior Managers with expertise in GBS, Shared Services or Outsourcing Advisory from a strategic, performance & profitability perspective.

Your responsibilities include:

• Provide guidance to clients on optimising their GBS, Shared Services, BPO functions, and Service Management capabilities, leveraging latest technologies and best practices.
• Engage and collaborate with clients to understand their business objectives and goals and develop a plan for setting up or maturing their GBS, Shared Service or Outsourcing operations. This includes conducting feasibility studies, assessing organisational readiness, defining scope and objectives, visioning, and creating and delivering a roadmap for implementation.
• Perform complex financial analysis to support business case development and benefits realisation.
• Manage multi-disciplinary project teams to deliver high quality engagements in line with client and contractual requirements.
• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
• Support business development efforts and growth, including identifying new opportunities, developing proposals, and expanding relationships with existing clients.
• Mentor and develop junior team members, providing guidance and support in their professional growth.
• Support market eminence efforts for GBS in the private and/or public sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and Outsourcing sectors.

Your professional experience should include:

• Proven experience in the GBS, Shared Services, and/or BPO, with a track record of delivering successful engagements.
• Expertise in or around one or more of the disciplines, i.e., GBS and Shared Services strategy, business case development, operating model design and implementation, transition, BPO advisory, Service excellence/management.
• Demonstrated leadership skills, with the ability to effectively manage and inspire junior team members to achieve exceptional results.
• Excellent client and stakeholder management skills, with the focus delivering exceptional client service and developing relationships.
• Proven experience in supporting business development, including identifying opportunities, developing proposals, and fostering client relationships within the Private or Public Sectors.
• Understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Strong communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse stakeholders.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.