Senior Manager, Business Analyst - Insurance Operations & Domain Solutions, Technology & Transf[...] in London

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape. As part of this team, you'll work alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.

As part of Insurance Operations & Domain Solutions team, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

• Contribute individually & lead junior BAs to contribute to successful engagement delivery and high-quality client deliverables.
• Contribute individually & lead junior BAs to complete the elicitation and documentation of business requirements through workshops and interviews.
• Contribute individually & lead junior BAs to complete the elicitation and documentation of detailed acceptance criteria and detailed functional design artefacts.
• Contribute individually & lead junior BAs to complete the assessment and documentation of business processes to assist in the design of the target state for a technical solution.
• Support clients with business activities including but not limited to requirements gathering, process definition, industry best practices and project planning.
• Work within diverse teams to help deliver measurable business outcomes to quality and timescales.
• Build effective relationships with stakeholders at all levels & geographies across all business workstreams including Operations, Risk and IT as well as internal project stakeholders, including Developers / Testers / UI/UX teams - depending on the lifecycle of the project.
• Lead business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm's commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Experience gained within a leading insurer, broker, insurance technology or consulting firm with a track record of high performance and success in complex and high impact roles.
• Experience in either an insurance technology environment or designing & delivery experience of an insurance platform application.
• Experience or understanding of insurance process and technology change in areas such as: General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk Management.
• London Market specific processes, reporting and governance.
• Outward & Inward Reinsurance Underwriting, Accounting and Claims.
• Basic understanding of key insurance business processes across the value chain or at least one Line of business.
• An interest in emerging technology and trends in insurance and financial services.
• Exceptional communication and stakeholder management & conflict resolution skills.

Preferably you will also have:

• Experience leading (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
• Industry certifications such as Business Analysis certification (Foundation / Practitioner / Professional / Consultant) from British Computer Society, International Institute of Business Analysis (IIBA) (any certification), Project Management Institute (PMI) Professional in Business Analysis (PBA), among others or equivalent.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your 'Immediate Family Members' are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers