Operational Excellence Manager, Consumer, Operations Industry & Domain Solutions, Engineering, [...] in London

Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help a diverse range of organisations undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.

We design, build, and optimise the operations of leading private sector businesses within the industry groups of Consumer (incl. Consumer Products, Retail, Automotive and THS); Energy, Resourcing and Industrials (ERI); and Technology, Media and Telecommunications (TMT), to bring their biggest ideas to life and help them unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. We work with clients to aid them in transforming within a rapidly changing environment to achieve their goals. In OIDS CET, our rapidly growing community of operating model professionals are responding to complex market challenges, to maximise business potential across the full spectrum of our industries.

Your role will include:

• Process Analysis & Operational Excellence
  • Map, model and redesign "as-is" and "to-be" processes across functions — defining process flows, roles, inputs/outputs, systems, handoffs and quality/decision gates.
  • Proficiency in connecting and integrating processes cross-functionally to establish comprehensive, end-to-end operational processes.
  • Identify inefficiencies, bottlenecks or duplication in existing workflows by analysing large qualitative and quantitative data sets, using process mining tools (where applicable) to shape insights and recommendations.
  • Propose & plan improvement opportunities that are aligned with the clients' goals (efficiency gains, quality, throughput, compliance, scalability).
  • Work cross-functionally with relevant stakeholders to implement improvements and ensure alignment across programmes of work & processes.
  • Support digital/technology enablement of processes by collaborating with Tech teams to deploy tools (e.g., process-management, automation, workflow tools, enterprise systems) that underpin streamlined operations & reflect their transformation objectives.
• Business Architecture & Operating Model Design
  • Design and shape process architectures that align to our industries to ensure completeness and structure.
  • Support the design and delivery of operating models and identify areas of innovation/operational improvement within existing operating models.
  • Ensure alignment between business and technology functions to design future-state capabilities.
  • Lead or contribute to larger transformation initiatives: support system implementations, embed continuous improvement culture, drive change management and help the organisation scale.
• Project Management
  • Lead small project teams, workstreams and/or components of engagements on time, within budget and to a high standard.
  • Manage risks, issues and dependencies to ensure projects are delivered smoothly and on time.
• Leadership & Stakeholder Management
  • Work closely and engage with senior executives and cross-functional stakeholders to align on strategy, priorities, and transformation goals.
  • Develop and manage relationships across a broad range of stakeholder groups.
  • Organise insights and develop compelling narratives to effectively communicate recommendations to clients.
  • Design and facilitate cross-functional workshops to document and communicate process designs, identify required changes and improvements to ensure transparency and buy-in across teams.

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:

• Proven depth of knowledge of the operational dynamics and industry trends in one or more of the following industries: Consumer Packaged Goods, Transport, Hospitality & Services, Energy & Chemicals, Power, Utilities & Renewables, Mining & Metals, Industrial Products & Construction, Telecommunications, Media, Technology.
• Proven depth of knowledge in one or more of the following end-to-end processes: Order-to-Cash, Procure-to-Pay, Market-to-Order, Idea-to-Launch, Plan-to-Deliver, Hire-to-Retire, Record-to-Report and Service-to-Resolution.
• Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors.
• Experience of managing change including stakeholder engagement, communications, and adoption plans to ensure smooth transitions.
• Experience operating at a strategic and operational level, balancing long-term vision with hands-on execution.
• Experience working across a variety of Process Modelling and Mining tools (e.g. Signavio, Celonis or equivalent).
• Previous consulting experience, whether as an independent advisor or in-house.
• Experience of a junior-level operational role in at least one private sector organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business.
• Educated to degree level or equivalent qualification.
• Experience applying process improvement methodologies and holding qualifications (e.g., Lean, Six Sigma or equivalent).

Our hybrid working policy allows you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.