Manager, Team Labs, Operations, Clients and Markets 12 Month FTC in London

Deloitte's Executive and Board Programme is critical in supporting the firm's strategic growth ambitions. The suite of relationship assets is available to our priority clients and enhances account teams' long‐term relationships with the key influencers and buyers of Deloitte services.

Through the consolidation of the DCE and Greenhouse team, we are creating a new Manager role with responsibility for Team Lab operations in the current Greenhouse space, reporting to the Team Labs Senior Manager. This new role (evolved from the Greenhouse manager role) will establish Greenhouse space and team capacity optimisation. The role is the single point of triage and coordination of workshop requests from the business and will work closely with the Senior Manager and the Production Manager.

As part of this role, the manager will ensure compliance to governance processes, manage the overall budget, supplier management, invoice and charge‐back management, and lead on any tech platforms and software that need to be utilised for operations and workshop delivery.

• Demand and capacity management
• Create user‐friendly workshop bookings request and verification & prioritisation processes, working with BSO resource
• Ensure responsive and timely communication with the business, including conversations with requestors
• Build good relationships with CREs and account teams and ensure accessibility and visibility in the business
• Assess workshop requirements to ensure appropriate space allocation on campus and service level
• Manage overall workshop pipeline
• Responsibility for all aspects of the Greenhouse bookings and capacity planning approach
• Triage with appropriate stakeholders to establish optimal offering to the business, working with SLS and other EBP teams
• Work closely with the Senior Manager, Production Manager and Logistics coordinator to allocate workshop responsibilities and ownership
• Improve efficiencies through use of AI or other software tools if possible
• Overall responsibility for relationships with key suppliers of quality assurance and solve quality issues when they arise
• On‐site logistics and operations support if/when required
• SME on software tools used for process management and Lab delivery
• Ensure compliance to required governance process, including Business Chemistry governance
• Create regular MI on space and capacity utilisation
• Manage the overall budget and own planning process
• Manage supplier payment and internal account charges

• Proficient in project management
• Confident and personable stakeholder communication
• Excellent interpersonal skills
• Team player
• Good knowledge of capacity planning, booking and workshop delivery technology
• Experience of and personal drive to implementing operational excellence
• Innovative mindset and a drive to utilise tools and AI
• Ability to direct and manage multiple projects and work streams simultaneously in time‐pressured environments
• Excellent interpersonal skills with the ability to work with teams from across Deloitte at a mix of grades

Hybrid working policy: You'll be based in London with hybrid working. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Commitment to you: Making an impact is more than just what we do: it's why we're here. We work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We nurture a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. Your wellbeing is taken seriously, because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. You'll learn every day through world‐class development and gain invaluable technical and personal skills, whatever your level.