Manager, GBS - Finance Transformation in London

Our Global Business Services (GBS) practice provides market‐leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both blue‐chip and challenger enterprises, the GBS team has the breadth and depth to deliver tailor‐made solutions from conception to completion across all industry verticals and corporate functions. As the GBS model increasingly becomes the digital transformation engine for the wider organisation, the Deloitte GBS team brings the combined functional and technological expertise to support clients in their development of digital strategies and implementation of next‐generation digital solutions.

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

We are looking for talented Managers to join the Deloitte GBS team with demonstrable expertise delivering solutions that have driven enterprise performance and profitability. Areas where we are seeing an increasing demand are GBS and Shared Services strategy, 'service excellence' frameworks, as well as BPO Advisory related services.

Your responsibilities include:

• Provide strategic guidance to clients on optimising their GBS, Shared Services, BPO functions, and Service Management capabilities, leveraging advanced technologies and best practices.
• Engage and collaborate with clients to understand their business objectives and goals and develop a plan for setting up or maturing their GBS, Shared Service or Outsourcing operations. This includes conducting feasibility studies, assessing organisational readiness, defining scope and objectives, visioning, and creating a roadmap for implementation.
• Conduct in-depth analysis of client data, identifying trends, insights.
• Perform complex financial analysis to support business case development and benefits realisation.
• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
• Planning and managing a project or work stream (including a team) to time and to budget in support of the overall project plan.
• Support business development efforts and growth, including identifying new opportunities, developing proposals, and expanding relationships with existing clients.
• Mentor and develop junior team members, providing guidance and support in their professional growth.
• Support market eminence efforts for GBS, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors.

Your professional experience should include:

• Experience in the GBS, Shared Services, and/or BPO, with a proven track record of delivering successful engagements.
• Experience in or around one or more of the disciplines, i.e., GBS and Shared Services strategy, business case development, operating model design and implementation, transition, BPO advisory, Service excellence/management.
• Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long‐term partnerships and delivering exceptional client service.
• Proven experience in driving/supporting business development, including identifying opportunities, developing proposals, and expanding client relationships within the Private Sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Strong communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse stakeholders.

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Our clients want to achieve maximum value from digital transformation investments in Finance. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).

You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more.

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see.