Manager, Business Architect - Insurance Operations & Domain Solutions, Technology & Transformation in London

Connect to your career at Deloitte. Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity. As a Manager Business Architect within Deloitte's Insurance practice, you’ll shape the future of insurance operations for our clients. You’ll bridge business strategy and technology, designing innovative solutions that optimise efficiency, enhance customer experience, and drive digital transformation. Your insurance operations expertise and understanding of business architecture will be key in guiding clients through complex changes for lasting impact.

The specific roles and responsibilities of the role are as follows:

• Partner with business and technology stakeholders to support the definition and maintenance of business architecture artefacts, including business capability maps, process models, data flows, and application landscapes, specifically focused on insurance operations.
• Analyse existing business processes and systems within insurance operations (e.g., Underwriting, Policy Administration, Claims) to identify areas for improvement, automation, and alignment with strategic objectives.
• Support the design and modelling of future-state business architectures that leverage emerging technologies (e.g., AI, cloud, automation) to optimise efficiency, enhance customer experience, and drive digital transformation within insurance operations.
• Contribute to the development of roadmaps and transition plans to guide the implementation of the target business architecture, ensuring alignment with overall IT strategy and business priorities.
• Collaborate with Solution Architects to ensure seamless integration of business architecture principles and designs into wider technology solutions.
• Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
• Champion diversity and inclusion within the team and contribute to broader practice development initiatives.
• Support business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm’s commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

Connect to your skills and professional experience. We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Experience working in the insurance industry or a related field, with a focus on business architecture or transformation.
• Good understanding of insurance operations across the value chain, including key processes, systems, and data flows.
• Expertise in business architecture methodologies, frameworks, and tools.
• Ability to translate complex business requirements into clear and concise architectural artefacts and documentation.

Preferably you will also have:

• Experience in developing compelling business cases for disruptive technology solutions, particularly in areas such as data analytics, AI, and automation, within the insurance sector.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Connect to your business - Technology and Transformation. Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Our hybrid working policy. You’ll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Our commitment to you. Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step. A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.